Implementation Manager

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🔥 12 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Health Catalyst

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

Health Catalyst is a leading provider of data and analytics technology and services to healthcare organizations, committed to being the catalyst for massive, measurable, data-informed healthcare improvement. The company empowers organizations with AI-enabled insights and comprehensive data solutions to drive scalable, measurable improvements in patient outcomes, operational efficiency, and financial performance. With a focus on population health management, clinical quality, and patient engagement, Health Catalyst aims to transform healthcare through data-driven decision-making.

📋 Description

• Responsible for leading successful implementations of all the KPI Ninja by Health Catalyst service offerings to participating healthcare organizations • Provides a constant, effective operating structure for implementation projects through sound IT investment analysis, project management methodology, effective project resource allocation, and consolidated project performance reporting • Act as a single point of contact or escalation for customers and facilitate contact with the correct resources • Ability to communicate and effectively negotiate with an immediate manager(s), peers, and client partners with a high level of confidence and composure • Develop and assist with communications to the organization and customers regarding the project initiatives, status, and progress • Serve in a liaison role between application technology vendors, internal IS groups, and end users • Proactively participate in meetings • Ensure adherence to defined standards • Adheres to existing project management methodology by leveraging and promoting the use of existing tools, capturing best practices, identifying areas for process improvement, and the associated implementation • Develops and manages all key project governance documents and implementation plans • Proactively evaluates project activities, builds contingency plans, executes corrective action, and monitors issue resolution to mitigate risks such as scope and/or budget variances • Define, identify, secure, and coordinate internal and external resources and subject matter experts, as appropriate, for the program/project implementation • Manages the effective utilization of resources assigned to the project team, and proactively communicates resource capacity and shortages to the respective organization leads • Ensures that project team members complete tasks and deliverables on time and within budget and that the project delivers promised business functionality • Monitors and holds project resources accountable for meeting performance metrics • Manage projects within schedule and budget constraints according to specifications and ensure business objectives are met • Manages the scope of the project, and ensures that scope changes are reviewed and approved where appropriate • Manage stakeholder expectations to ensure alignment with organizational goals and objectives • Identifies and capitalizes on interdependencies within the project to ensure end-to-end synergy during all phases of the project life cycle • Direct work assignments of internal and external resources to ensure support efforts are accomplished • Initiate and facilitate change management through established communication methods • Oversee the development of integrated testing, validation, development of training materials, and the conduct of the training • Identify, monitor, and develop strategies for mitigation.

🎯 Requirements

• Associate degree from an accredited higher education institution or equivalent role experience • Previous project management experience working in an HIE, HIE vendor, or healthcare organization supporting software implementations • Previous clinical knowledge is a plus • Understanding of the Health Information Exchange (HIE) landscape and Health Information Technology (HIT) • Understanding of HL7 V2, C-CDA, FHIR, and other healthcare message standards • Ability to demonstrate knowledge of project management principles, practices, and software development life cycle • Exhibit the ability to promote and maintain good interpersonal relationships, and proficiency in team building, conflict resolution, and group interaction • Manage large diverse groups of people and work effectively with all staff as well as executive leadership • Demonstrate experience with evaluating customer needs and documenting the business case and technical requirements • Demonstrate effective problem-solving, analytical, and time-management skills • Proficient with Microsoft Office.

🏖️ Benefits

• Remote-first work environment • Flexible PTO • Professional development stipend • Meaningful opportunities for career growth and development