Implementation Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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WorkWave

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

☁️ SaaS

🚗 Transport

🤝 B2B

SaaS • Transport • B2B

WorkWave is a leading provider of field service management software designed to enhance the efficiency of businesses across a wide range of industries. Their software solutions streamline operations, optimize workflows, and improve customer experiences. WorkWave's products encompass CRM & ERP software, field operations management, routing and scheduling, billing and payments, along with fintech and marketing solutions. With tools tailored for industries such as pest control, cleaning, HVAC, lawn care, and delivery, WorkWave aims to support businesses in increasing operational efficiency and customer satisfaction through technology-driven solutions.

📋 Description

• Actively build your product expertise alongside mentors and peers through hands-on collaboration, self-guided study, and structured software training. • Support customers through their software onboarding process, tracking project progress and milestones using modern project management tools. • Partner with clients to understand their daily operations, guiding them on how to configure and use our software using established best-practice playbooks. • Conduct clear, hands-on user training and share change-management strategies to ensure smooth, confident software adoption across the client’s team. • Manage multiple client onboarding projects simultaneously, ensuring key dates, deliverables, and quality standards stay strictly on track. • Track client progress and project updates in our specialized tools to keep stakeholders aligned and identify potential risks early. • Offer empathetic, clear, and proactive support when clients encounter roadblocks during their implementation phase. • Work closely with internal teams across the business to champion your clients’ needs and ensure a seamless onboarding experience. • Utilize internal AI-driven utilities and automated software tools to streamline project tracking, draft client documentation, and optimize your weekly workflows. • Help update and refine instructional materials, client setup guides, and internal training documentation over time.

🎯 Requirements

• 1–2 years of experience in customer service, software support, customer onboarding, or a similar customer-centric technical role. • Comfort with basic SaaS concepts and modern workplace tools (e.g., G Suite, Excel/spreadsheets, and familiarity with CRM or project management tools like Salesforce, Asana, or Monday.com). • Curiosity for and practical experience using standard AI productivity tools to work smarter and faster. • Exceptional written and verbal communication—you excel at making technical information feel simple, clear, and approachable. • Strong time-management skills with a knack for prioritizing tasks, tracking details, and managing multiple timelines without dropping the ball. • A proactive, inquisitive attitude with a passion for helping people overcome technical challenges. • High professionalism, adaptability, and an ability to collaborate fluidly across different teams and client personalities. • Ability and willingness to travel to client sites up to 25% of the time.

🏖️ Benefits

• Robust benefits package, including health and dental and 401k with company match • Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community