Implementation Engineer – ERP Integrations

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

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Canals

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Enterprise • Distribution

Canals is an AI-driven tool designed to enhance efficiency in distribution and order processing for sales, accounting, and procurement teams. It automates tasks like sales order entry and invoice processing, transforming customer emails into actionable quotes and orders without the need for templates. Canals is built specifically for various distribution verticals including electrical, plumbing, HVAC, and industrial sectors, helping teams save time and increase accuracy in their workflows. As users engage with the platform, the AI continues to improve its performance and adapt to specific business needs, ensuring better service for customers and vendors alike.

📋 Description

• Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor, SAP, Acumatica), using standardized templates and API credentials • Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration. • Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions. • Lead post-sale integration work: collect access details, configure endpoints, run tests on APIs to establish new data integrations, and validate end-to-end data flow. • Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed. • Participate in customer onboarding and go-live calls as the technical owner of the integration process. • Document integration steps, ERP nuances, and repeatable best practices for internal and customer use. • Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly. • Occasionally cover on support (Zendesk) as needed.

🎯 Requirements

• Typically, 2–4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company • Excitement to work directly with customers, managing implementations and troubleshooting integration issues • Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads • Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth • Strong communication skills — able to explain technical concepts clearly to both technical and non-technical users • Excellent organization and project management abilities • Comfort working in a fast-moving, fully remote environment with high ownership • English proficiency required; Spanish or Portuguese a plus

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities