Implementation Specialist – CRM

🕒 July 10

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 38%

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Nextech Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Nextech Systems is a company that provides customizable, cloud-based software solutions for medical practices, with a focus on specialties such as Dermatology, Med Spa, Ophthalmology, Orthopedics, and Plastic Surgery. Their solutions include features like Electronic Health Records (EHR) and Practice Management systems, designed to streamline operations, increase efficiency, and enhance patient care. Nextech leverages advanced technologies such as Artificial Intelligence to improve practice revenue cycle management and patient retention. The company's software is trusted by over 16,000 medical practices, helping them attract new patients, optimize staff efficiency, and improve the quality of care. Nextech aims to simplify the healthcare process for specialty providers, offering a user-friendly interface that reduces administrative burdens and allows healthcare professionals to focus more on patient care.

📋 Description

• Conduct client training in preparation for Go-Live events following Nextech CRM’s standard implementation methodology • Complete practice assessments and workflow analysis guided by industry best practices • Instruct clinical and non-clinical staff on proper use of software applications • Train staff in individual and group settings using diverse teaching strategies • Update customers, Project Managers, and Department Managers on implementation progress • Investigate and resolve client issues during implementation and go-live • Identify workflow improvement and optimization opportunities post-go-live • Partner with internal teams to ensure successful implementation and alignment with client needs • Communicate with clients and team members to ensure alignment and satisfaction • Provide remote super-user training, go-live support, and post-go-live optimization • Ensure activities comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations • Perform additional responsibilities as assigned

🎯 Requirements

• 3 years of experience in the Healthcare IT industry, specifically CRM software implementation • 1 year of GoHighLevel (GHL) software experience • Ability to cultivate strong relationships and influence behavior • Excellent verbal and written communication skills • Excellent time management and organization skills • Proven ability to solve problems creatively • Knowledge of or applicable experience in one of Nextech’s main medical specialties (preferred) • Knowledge of workflow of a Medical Clinic (preferred) • Understanding of HIPAA and PHI (preferred) • Technical Background in CRM or GHL (preferred) • Bachelor’s degree in related field (preferred)

🏖️ Benefits

• Generous annual bonus opportunity • 401(k) with Employer Match • Flexible Time Off • 11 paid holidays • Your Day Your Way cultural or social significance day • Medical, Dental, and Vision plans • Health Savings Account with employer match • Flexible Spending Account • Access to LinkedIn Learning courses for professional development • 100% Company-Paid Parental leave after 6 months with the company • Company-Paid Life Insurance • Short/Long Term Disability Insurance • Nextech Luminary Peer Recognition Program • Employee Assistance Program with free counseling sessions • Corporate Discounts on Retail, Travel, and Entertainment