Implementation Specialist – CRM

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🏄 California, Colorado, +2 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Nextech Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

Nextech Systems is a company that provides customizable, cloud-based software solutions for medical practices, with a focus on specialties such as Dermatology, Med Spa, Ophthalmology, Orthopedics, and Plastic Surgery. Their solutions include features like Electronic Health Records (EHR) and Practice Management systems, designed to streamline operations, increase efficiency, and enhance patient care. Nextech leverages advanced technologies such as Artificial Intelligence to improve practice revenue cycle management and patient retention. The company's software is trusted by over 16,000 medical practices, helping them attract new patients, optimize staff efficiency, and improve the quality of care. Nextech aims to simplify the healthcare process for specialty providers, offering a user-friendly interface that reduces administrative burdens and allows healthcare professionals to focus more on patient care.

📋 Description

• Conduct client training in preparation for Go-Live events, following Nextech CRM’s standard implementation methodology. • Complete practice assessments and workflow analysis guided by industry best practices. • Instruct clinical and non-clinical staff on the proper use of software applications. • Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness. • Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress. • Investigate and resolve client issues during implementation and go-live. • Identify opportunities for workflow improvement and optimization post-go-live. • Partner with internal teams to ensure successful implementation and alignment with client needs. • Communicate effectively with clients and team members to ensure alignment and satisfaction. • Additional duties as required.

🎯 Requirements

• 3 years of experience in the Healthcare IT industry, specifically CRM software implementation • 1 year of GoHighLevel (GHL) software experience • Ability to cultivate strong relationships & influence behavior • Excellent verbal and written communication skills • Excellent time management and organization skills • Proven ability to solve problems creatively

🏖️ Benefits

• Generous annual bonus opportunity • 401(k) with Employer Match • Flexible Time Off: take time off when you need it without worrying about available hours • 11 paid holidays • Volunteer Time Off • Insurance: Choice of Medical, Dental, and Vision plans • Health Savings Account with employer match • Flexible Spending Account • 100% Company-Paid Parental leave (After 6 months with the company) • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance • Nextech Luminary Peer Recognition Program • Wellness Program including discounts on medical premiums • Employee Assistance Program with free counseling sessions available • Corporate Discounts on Retail, Travel, and Entertainment • Pet Insurance options