Director of Cloud Operations

🕒 April 20

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Firstup

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Firstup is a comprehensive employee experience platform designed to deliver highly personalized communication at scale. It offers an intelligent communication platform that connects with any environment, while ensuring data security and infrastructure integrity. Firstup's solutions aim to engage employees through various channels including email, mobile apps, and intranet, making every interaction meaningful across the employee journey. The platform integrates seamlessly with tools like Microsoft 365 and ServiceNow to enhance service management and workforce productivity.

📋 Description

• Lead and evolve our cloud infrastructure and operational practices across a globally distributed SaaS platform • Ensure the reliability, scalability, and efficiency of our systems running across multiple AWS regions in the United States and Europe • Partner closely with Engineering, Security, and Product to strengthen operational excellence • Enhance system observability and drive continuous improvement in how we build and run services • Lead a distributed team of engineers across the US and UK • Foster a high-performing, collaborative, and growth-oriented environment • Guide architecture decisions for microservices, Kubernetes (EKS), and serverless workloads • Advance our observability strategy using Datadog • Establish and refine incident management practices • Lead efforts to reduce MTTR and improve incident response effectiveness • Oversee ongoing operations of a legacy .NET-based solution hosted in private data centers

🎯 Requirements

• 10+ years in cloud infrastructure, SRE, or DevOps roles • Recent experience leading CloudOps/SRE teams • Proven track record of leading operational or platform transformations in a SaaS environment • Experience operating multi-region, customer-facing systems at scale • Strong hands-on experience with AWS (multi-region architectures) • Strong hands-on experience with Kubernetes (EKS) and containerized environments • Strong hands-on experience with Infrastructure as Code (Terraform preferred) • Strong hands-on experience with CI/CD pipelines (CircleCI or similar) • Strong hands-on experience with observability platforms (Datadog or equivalent) • Solid understanding of microservices and distributed systems design • Familiarity with serverless architectures and modern cloud-native patterns • Deep experience with incident management, on-call operations, and reliability engineering practices • Strong understanding of SLO/SLI frameworks, monitoring strategies, and performance optimization • Demonstrated ability to balance hands-on technical work with team leadership • Collaborative, pragmatic leader who can influence across teams and functions • Passion for building and supporting high-performing teams • Focus on continuous improvement, with a bias toward measurable outcomes

🏖️ Benefits

• Excellent PTO program • Great health benefits • Casual and friendly environment • Remote work • Leadership team that believes in personal and professional growth