Client Tech Support – Senior Associate I

🔥 2 minutes ago

🌵 Arizona, Florida, +17 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions • Resolve routine and moderately complex customer issues by researching account details, following procedures, and completing next steps accurately • Troubleshoot basic technical and service issues related to payment processing • Document customer interactions, actions taken, and resolution outcomes in designated systems • Escalate unresolved or higher-risk issues according to service and compliance guidelines • Meet productivity, quality, attendance, and call-handling expectations in a high-volume call center • Deliver clear, professional communication and set appropriate customer expectations • Support reliable transaction processing and a consistent service experience

🎯 Requirements

• 1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment • 1+ years of experience using a computer to navigate multiple applications, enter accurate information, and document customer interactions during active calls • 1+ years of experience in a call center, financial services support, technology support, or remote customer service environment • Ability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar customer inquiries • Ability to maintain a quiet and secure work environment supporting uninterrupted customer conversations and consistent call handling • High school diploma, General Educational Development credential, or higher, or equivalent combination of education, related experience and/or military experience • Experience supporting customers in financial services, payments, banking, or a regulated environment • Experience working in a remote work-from-home service environment • Experience supporting merchants, cardholders, or financial institution clients • Computer and audio equipment required • Must currently possess valid and unrestricted U.S. work authorization; sponsorship is not available • Must reside in an eligible state: Florida, Wisconsin, Idaho, Georgia, Mississippi, Hawaii, Indiana, Iowa, Kansas, South Carolina, Louisiana, West Virginia, Michigan, Wyoming, Nebraska, North Carolina, Oklahoma, Texas, Utah, Virginia, or Arizona • Role is not eligible to be performed in Colorado, California, District of Columbia, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Maine, or Washington

🏖️ Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being • Paid holidays and generous time away policies • No-cost mental health support through Employee Assistance Programs • Living Proof peer-recognition program with points redeemable for rewards • Eight Employee Resource Groups • Professional growth, training, development, and internal mobility opportunities • Medical, dental, vision, life, and disability insurance options available from day one • Retirement planning and discounted shares through the Employee Stock Purchase Plan • Tuition assistance and reimbursement program • Paid parental, caregiver, and military leave • Additional shift differential available for 2nd Shift • Virtual paid training