Professional Services Training Manager

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $58k - $97.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Develop training modalities for technically complex products, solutions, workflows, and client use cases • Create curriculum for a large and varied user base • Design and deliver remote and in-person training for client concessions and administrative teams • Evaluate training programs and recommend improvements to engagement, learning, and retention • Maintain accurate and relevant training materials aligned with product changes • Analyze training data, learner feedback, and operational changes to identify improvement opportunities • Partner with project managers to fulfill training commitments documented in Statements of Work • Deliver training programs for products and solutions used by sports and entertainment and restaurant clients

🎯 Requirements

• 3+ years of experience in instructional design, training delivery, teaching, client education, or learning and development • 3+ years of experience creating curriculum, facilitator guides, learner materials, or digital learning content for varied audiences • 3+ years of experience delivering training to groups using virtual platforms, classroom settings, or client-facing presentation formats • 3+ years of experience analyzing learner feedback, training outcomes, or operational data to improve learning programs • 3+ years of experience using visual design, workflow mapping, or documentation tools to explain complex processes • Bachelor's degree or higher in education, instructional design, communications, liberal arts, business, technology, or equivalent combination of education, related experience and/or military experience • Teaching certification or formal training in adult learning methods preferred • Experience with point-of-sale, payments, hospitality, concessions, venue operations, or sports and entertainment clients preferred • Experience with Lucidchart, Adobe Photoshop, Microsoft Visio, Draw.io, Smartsheet, or similar digital tools preferred • Experience presenting to large groups preferred • Ability to use a computer and audio equipment • Regular travel availability of 25% • Must currently possess valid and unrestricted U.S. work authorization • Candidates requiring sponsorship now or in the future will not be considered

🏖️ Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being • Paid holidays and generous time away policies • No-cost mental health support through Employee Assistance Programs • Living Proof peer-recognition rewards program • Eight Employee Resource Groups • Professional growth, training, development, and internal mobility opportunities • Medical, dental, vision, life, and disability insurance options available from day one • 401(k) match • Discounted shares through the Employee Stock Purchase Plan • Tuition assistance and reimbursement program • Paid parental and military leave