VP, Community Bank – West

Job not on LinkedIn

🕒 July 6

🌵 Arizona, Nebraska, +1 more states – Remote

🌵 Arizona – Remote 🌾 Nebraska – Remote ❄️ Minnesota – Remote

💵 $110.9k - $236.1k / year

⏰ Full Time

🔴 Lead

👫 Community Manager

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Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Lead a relationship management organization supporting the West Coast-based portfolio of financial institution clients • Lead Directors who manage client-facing Relationship Managers • Direct portfolio performance across retention, sales, contract renewals, revenue growth, and client satisfaction • Partner with service, delivery, and product leadership to align Fiserv banking and financial solutions with client objectives • Lead, coach, and evaluate managers overseeing relationship management activities • Lead managers responsible for team performance, client outcomes, and associate development • Drive portfolio results across retention, sales, renewals, client satisfaction, and strategic account planning metrics • Build and maintain executive-level client relationships for contract strategies, issue resolution, and long-term account plans • Guide managers through performance management, workforce planning, succession planning, and leadership development • Partner with sales, product, solution consulting, and operational teams to identify growth opportunities and address client needs • Review portfolio trends, operating results, and client risks to improve commercial and service outcomes

🎯 Requirements

• 10+ years of experience in relationship management, account management, banking, financial services, or sales within complex client portfolios • 5+ years of experience managing and developing teams, including leaders • 10+ years of experience leading executive client discussions, contract renewals, retention planning, and revenue growth activities • Experience using account planning, portfolio management, and consultative selling practices for banking technology and financial solutions • Experience analyzing portfolio performance, identifying business risk, and coordinating actions across sales, product, and operational stakeholders • Bachelor’s degree in business, finance, management, or a related field, or equivalent combination of education, related experience and/or military experience • Experience leading relationship management teams in financial services, core processing, and/or financial technology environments • Knowledge of core banking platforms and financial institution operations • Experience supporting community and regional financial institutions • Experience leading distributed teams across a regional client portfolio • Must currently possess valid and unrestricted U.S. work authorization • Must be able to use a computer and audio equipment • Frequent travel required (50%+), with approximately 40–60% off-site travel to client or office locations

🏖️ Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being • Paid holidays and generous time away policies • No-cost mental health support through Employee Assistance Programs • Living Proof program to recognize peers’ extra effort with points redeemable for rewards • Eight Employee Resource Groups • Professional growth with training, development, and internal mobility opportunities • Medical, dental, vision, life, and disability insurance options available from day one • Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan • Tuition assistance and reimbursement program • Paid parental and military leave • Annual incentive opportunity, which may be delivered as a mix of cash bonus and equity awards for incentive-eligible associates