Analyst II, Product Technical Support

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $27 - $46 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FIS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

FIS is a leading provider of technology solutions for financial institutions, businesses, and governments worldwide. It offers a comprehensive suite of banking, lending, and payment solutions designed to help entities thrive in the digital age. FIS focuses on providing advanced solutions that improve efficiencies, reduce costs, and enhance customer satisfaction by offering services such as digital banking, automated finance, wealth management, and payment processing. With its expertise in fintech, FIS powers the global economy by ensuring secure and efficient money management throughout its lifecycle, from storage and transfer to investment and compliance.

📋 Description

• Oversee incidents and requests comprehensively through end-to-end resolution • Gather incident information through client conversations and self-service support tools • Communicate progress to clients and internal stakeholders • Conduct initial assessments, triage, and research for basic incidents • Coordinate service desk and support resources and route incidents to specialized personnel • Execute against SLAs and meet response and resolution commitments • Document resolutions and contribute to the knowledge base • Communicate recurring challenges and patterns to upper-level professionals • Recommend enhancements to systems, processes, and workflows • Support departmental goals and achieve operational targets

🎯 Requirements

• Practical knowledge and demonstrated competence gained through a combination of advanced education and relevant experience • Ability to oversee incidents and requests from identification through resolution • Knowledge of software products and infrastructure components • Ability to conduct initial assessments, triage, and research for basic incidents • Ability to coordinate service desk and support resources and route incidents to specialized personnel • Ability to execute against established Service Level Agreements (SLAs) • Strong documentation and knowledge-base contribution skills • Ability to identify recurring challenges and patterns • Ability to recommend enhancements to systems, processes, and workflows • Ability to work independently under general supervision

🏖️ Benefits

• Competitive compensation • Equal opportunity employment • Drug test for US positions following a conditional offer • Reasonable accommodation review for ADA requests