Customer Service

🔥 13 hours ago

🏈 Alabama, Idaho, +20 more states – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $14 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Support customers over the phone with product information and account corrections • Ensure customer paperwork is accurate and complete • Submit accurate paperwork for further review • Update and maintain customer account information and records • Identify and resolve document issues by validating information • Determine root causes and provide appropriate solutions • Expedite corrections or adjustments and follow up to ensure resolution • Manage typing, data validation, and customer interactions simultaneously • Maintain a dependable schedule for customer appointments • Provide prompt and reliable customer service • Identify customer needs, clarify information, research, and provide solutions or alternatives • Access company and client resources to handle calls accurately • Navigate online systems efficiently • Manage incoming calls, emails, and chat messages • Take payment information and process payments • Remain positive and professional in customer interactions • Cross-train as requested

🎯 Requirements

• 1 year of customer service or customer support experience required • 1 year of previous call center or office background experience required • Technical savvy, including toggling between multiple programs and dual monitors • Previous remote work-from-home experience is a plus • Quick learner able to work independently • Strong phone and verbal communication skills with active listening • Background check applicable with state and federal laws required • Excellent attention to detail and accuracy • Strong interpersonal and communication skills • Effective time-management skills • Ability to handle demanding customers while remaining calm and professional • Demonstrated ability to deliver world-class customer service consistently • Ability to work independently in a remote work environment • Proficiency with screen-sharing software and general office technology • Residence in one of the listed states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming • Ability to work full-time, 40 hours per week, Monday-Friday, with shifts between 9:30am and 6:00pm EST

🏖️ Benefits

• Shift differential of $1/hour for nights and weekends • Possible pay increase after 90 days, pending attendance and performance • Paid training, typically 1 week, Monday-Friday, 9:00am-6:00pm EST