Customer Solutions Engineer

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $80.5k - $96.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Fivetran

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💰 $565M Series D on 2021-09

Data Integration • Technology • Cloud Computing

Fivetran is a company that focuses on simplifying the process of data integration by providing automated data connectors that sync data from different sources into data warehouses, enabling seamless analytics and insights. Using a streamlined, fully-managed approach, Fivetran helps businesses consolidate their data infrastructure to ensure consistent data availability and reliability.

📋 Description

• Support customers through diverse channels — tickets, email, and video — managing a range of issues from simple queries to intricate technical dilemmas • Build and deepen your technical expertise across all facets of the dbt platform, so you're ready to assist with any challenge • Take ownership of customer issues, from initial troubleshooting through to resolution • Enhance our documentation, ensuring it's both technically accurate and easy to understand • Proactively seek out professional development opportunities, always aiming to bring more to the team and our users • Learn dbt Core and the dbt platform, and build technical expertise broadly across all areas of our product • Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience • Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation

🎯 Requirements

• Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests • Exceptional written and verbal communication skills • A genuine drive for solving problems and helping others • A strong technical foundation, especially within a SaaS support environment • Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success • Experience building documentation or technical how-to guides using a variety of media (text, images, video) • A creative attitude toward problem solving, and enjoyment working directly with business stakeholders to help them get past roadblocks • Ability to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support researching, authoring, reviewing, and synthesizing support and enablement content.

🏖️ Benefits

• 100% employer-paid medical insurance* • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off • RSU stock grants* • Professional development and training opportunities • Company virtual happy hours, free food, and fun team-building activities • Monthly cell phone stipend • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.