Customer Success Manager

Job not on LinkedIn

🔥 13 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $85k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flai

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

Flai is an AI-powered platform for fast, accurate classification and processing of large LiDAR and point-cloud datasets. It provides pre-trained and custom AI classifiers, a modular processing toolkit (40+ processors) to generate raster and vector deliverables, an online 3D viewer, and flexible deployment as a SaaS web app or self-hosted solution. Flai targets UAV/aerial and mobile surveying workflows for industries like forestry, powerline inspection, mining and wide-area mapping to turn unstructured LiDAR into actionable insights with minimal manual effort.

📋 Description

• Lead customer onboarding and rollout from kickoff to go-live across individual dealerships and dealership groups • Own timelines, integrations, training, and launch day • Drive daily product adoption and measurable outcomes including missed-call capture, appointment set rate, response time, show rate, and retention • Build relationships with dealership leaders including GMs, GSMs, Fixed Ops Directors, Service Managers, and BDC Managers • Run weekly check-ins, launch reviews, and QBRs • Maintain accountability for customer metrics and next steps • Triage escalations and work with product and engineering to resolve issues • Execute and improve onboarding, training, renewal, and support processes • Own retention and growth, including multi-rooftop rollouts, new use cases, and increased volume • Translate dealership feedback into product feedback, identify patterns, and help shape future products

🎯 Requirements

• Must live in Florida • Regular travel to customer dealerships across Florida • Experience owning a book of business and driving adoption/retention in a fast-moving environment • Experience in a customer-facing role at an early-stage B2B SaaS company • Clear, confident, and organized communication with dealers • Strong at leading calls, training teams, and writing clean follow-ups • Strong CRM hygiene, notes, tasks, and consistent account plans • Ability to follow process diligently and run a tight ship • Ability to build genuine customer relationships and focus on customer outcomes • High ownership and relentless follow-through • Willingness to work at an early-stage company within an evolving process • Experience with dealer tech ecosystems such as DMS/CRM/schedulers, call tracking, and BDC workflows (nice to have) • Experience scaling onboarding across multi-rooftop groups (nice to have) • Comfort with light technical coordination, integrations, data mapping, and troubleshooting (nice to have) • Experience with QBRs tied to dealership KPIs such as RO count, appointments, CSI, and retention (nice to have)

🏖️ Benefits

• Equity • Full benefits including medical, dental, and vision • Flexible PTO • A small, high-trust, fast-moving team that has a genuinely good time building something real