Quality Control Analyst

🔥 40 minutes ago

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Flat Branch Home Loans

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💸 Finance

🏠 Real Estate

Finance • Real Estate

Flat Branch Home Loans is a consumer mortgage lender and division of Flat Branch Mortgage Inc that provides a variety of home loan products and tailored mortgage processes for homebuyers and homeowners. The company emphasizes a local, family-oriented client experience while leveraging broader industry resources; it offers tools such as a home loan calculator, a mobile mortgage app, access to loan officers, online payment and application options, and highlights community giving through "The Giving Branch. " Flat Branch is an Equal Housing Lender and lists its NMLS number (224149) and licensing information.

📋 Description

• Conduct quality control reviews of mortgage servicing activities, including: Customer service and complaint handling, Cash posting and payment application, Investor reporting, Escrow administration, Bankruptcy, Collection activities, Loss mitigation, Foreclosure, Property preservation and inspection activities, Claims processing • Review servicing practices for compliance with federal and state regulations, investor requirements, and company policies. • Identify defects, exceptions, trends, and control weaknesses; document findings and recommendations. • Maintain thorough documentation supporting all review conclusions and findings. • Prepare quality control reports and assist with remediation tracking. • Maintain current knowledge of FHA, VA, USDA, FNMA, FHLMC, and GNMA servicing requirements. • Perform additional duties as assigned.

🎯 Requirements

• 5+ years of mortgage servicing experience including in depth knowledge of FHA, VA, USDA, GNMA and Conventional guidelines • In depth knowledge of loan default, bankruptcy, loss mitigation, foreclosure, and claims requirements • Understanding of Loan Servicing Standards as set forth by the CFPB (RESPA, TILA, etc.) • Knowledge of disclosures, TRID documents and other regulatory documentation applicable to residential servicing • Strong analytical and investigative skills with exceptional attention to detail • Excellent written, verbal, and interpersonal communication skills • Must present a professional image to represent Flat Branch at all times • Prolonged periods sitting at a desk and working on a computer