Incident Response Analyst I

🔥 12 hours ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $26 - $28 / hour

⏰ Full Time

🟢 Junior

🚨 Incident Response Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flexential

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🤝 B2B

🏢 Enterprise

📡 Telecommunications

B2B • Enterprise • Telecommunications

Flexential is a US-based provider of data center infrastructure and hybrid IT services. The FlexAnywhere® platform combines colocation, cloud (public/private/hybrid), connectivity/interconnection, data protection, managed and professional services to support enterprise workloads — including high-density GPU and AI/ML deployments. Flexential operates 40+ data centers across 18 US markets (3M+ sq. ft. footprint) and a 100+ Gbps network backbone, and positions itself as a B2B partner for enterprises needing resilient, scalable, and interconnected infrastructure.

📋 Description

• Provide initial analysis and triage for incoming customer calls, monitoring alerts, and customer-submitted tickets • Establish friendly initial communications with customers and set clear expectations regarding requests and incidents • Document resolutions and proactive status updates for technical issues • Work closely with the Level 2 support team on technology trends and information technology concepts • Collaborate with customers and teammates to identify improvements in capabilities and processes • Resolve customer requests and incidents with urgency and ownership • Align work with ITIL best practices • Prioritize workloads in a fast-paced environment • Work effectively with vendors to create resolutions • Provide tactical troubleshooting, monitoring, and proactive incident resolution for customer environments

🎯 Requirements

• Working knowledge of relevant operating systems • Attention to detail • Good organization, time management, and prioritization skills • Ability to troubleshoot and think critically • Effective communication skills, including phone etiquette, writing, and active listening • Great customer service skills • Ability to thrive in a fast-paced environment • Continually seeking new knowledge and curious by nature • Associate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required • 1-3 years of system administration, network administration, or database administration experience • 2-3 years of customer service experience • Network+, Security+, and/or CCNA desired • Microsoft MCP or MCSA preferred • Use of command-line tools such as CMD, Telnet, SSH, GIT, and SCP • Experience with PowerShell, Bash, or VBScript is a plus • Experience troubleshooting Remote Desktop, SSH, FTP, Microsoft Server Technologies, VMware and/or other virtualization technologies, Linux or other *nix platforms, VLANs, ACLs, IP subnets, networking and switching concepts, load balancing, and firewall configuration • Ability to sit for extended periods of time • Walk or stand for 50% of the time • Moderate or advanced keyboard usage • Ability to lift 50 lbs. • Legally authorized to work in the United States • Must reside in a state where the company maintains employment eligibility

🏖️ Benefits

• Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • Flex Paid Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program