Customer Care Representative

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $31.2k - $58.3k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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FlexPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 20-year success story

📚 Education

🛍️ eCommerce

Education • eCommerce

FlexPoint is a PreK-12 online education leader, offering schools and districts high quality education solutions, including individual courses, comprehensive online learning programs, and professional development. For over 20 years, FlexPoint has been partnering with educators to provide the tools needed to achieve higher student outcomes. Accredited by Cognia and the Accrediting Commission for Schools Western Association of Schools and Colleges, FlexPoint has won multiple awards for excellence in education technology and online learning. FlexPoint is a registered trademark of Florida Virtual School and serves students in over 100 countries, with more than 8 million course completions.

📋 Description

• Answer inbound calls from both internal and external customers • Serve as a liaison between the department and those customers being served • Assist customers, while troubleshooting minor technology or system issues and escalate unresolved issues within established timelines • Utilize the Help Desk Ticket process to respond to and resolve inquiries submitted by internal and external customers • Respond to inquiries and provide assistance to customer requests • Properly document requests and provide responses in compliance with internal policies and state and federal law and escalated concerns or issues • Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others • Perform related duties as assigned. (These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

🎯 Requirements

• High School Diploma • Associate’s Degree, preferred • One year customer service or administrative/clerical experience; or an equivalent combination of education and experience • Experience in a professional office or school environment • Strong attention to detail • Ability to ensure confidentiality with regard to sensitive information • High level understanding of the principles and practices of customer service • Ability to review and analyze processes and recommend improvements • Ability to efficiently coordinate multiple projects and meet required deadlines • Strong verbal and written communication skills, specifically phone and email • Bilingual with the ability to speak, read, and write in Spanish and English, preferred • Experience with Microsoft Office Suite • Computer systems and their application and an understanding of the concepts involved in data processing • Laws, regulations, rules and policies governing a school, school district, The Florida Education Code, and the ability to apply them with good judgment in a variety of situations

🏖️ Benefits

• competitive salaries • well-rounded benefits package • generous paid time off (including 25 holidays, vacation, and sick leave) • professional development opportunities