Customer Success Manager, FR&EN

🕒 5 days ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

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Flexspring

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Flexspring is a specialist HR data integration company that builds custom data connectors and a dedicated iPaaS to automate employee and HR-related data flows between HR, payroll, accounting, and business systems. They provide consulting-led custom mapping, turnkey connectors, hosting, monitoring, and a Data Cache API so enterprises and HR-tech vendors can sync systems (ADP, BambooHR, Workday, NetSuite, etc. ) without internal IT effort. Flexspring focuses on reducing manual re-entry and operational friction for HR and finance teams and licenses its platform to partners and larger organizations.

📋 Description

• Own the end-to-end renewal process for assigned accounts, proactively managing risk and driving high retention. • Identify and execute upsell and expansion opportunities by aligning customer needs with additional integrations and services. • Build strategic account plans connecting customer objectives with Flexspring’s integration roadmap. • Develop customer advocates and secure references through success stories, case studies, and go-to-market initiatives. • Serve as the primary post-sale point of contact for HR, IT, and Finance leaders. • Measure, communicate, and demonstrate the business impact and ROI of Flexspring’s integrations. • Partner with Product, Sales, and Delivery teams to share customer insights and influence product direction.

🎯 Requirements

• 3+ years of experience in Customer Success, or a related role within SaaS, HR tech, or a technology-driven environment. • Proven track record of managing renewals and driving account expansion within an existing customer base. • Strong experience building and maintaining executive-level relationships. • Solid understanding of HR systems and the challenges associated with HR data integration. • Experience working with CRM platforms such as Salesforce. • Strong negotiation, presentation, and stakeholder management skills. • Data-driven mindset with the ability to articulate business outcomes and return on investment. • Self-motivated, accountable, and collaborative, with a strong sense of ownership for customer outcomes. • Experience with HR and/or financial data integrations. • Exposure to enterprise HR platforms such as Workday, SAP, Oracle, ADP, UKG, or Paylocity. • Experience supporting customers across HR, IT, and Finance stakeholders. • Additional language skills such as French, Spanish, Arabic, or other languages.

🏖️ Benefits

• Work from home with flexible hours. • 4 weeks of paid vacation annually. • Comprehensive health benefits package for you and your family. • Team events and opportunities to connect with colleagues. • Opportunity to work with cutting-edge technologies. • Competitive base salary.

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