CX Project Manager

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🕒 6 days ago

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Skyline Exhibits

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1980

🤝 B2B

B2B • Events • Marketing

Skyline Exhibits is a company that specializes in creating and providing innovative exhibit solutions for trade shows and events. They focus on helping businesses showcase their products and services effectively through custom-designed displays and marketing materials. Skyline Exhibits is committed to enhancing the overall experience of exhibitors and attendees, making events memorable and impactful.

📋 Description

• Serve as the primary contact for a portfolio of mid-level clients managing their needs and expectations throughout the project lifecycle. • Oversee the execution of client projects from start to finish, ensuring they are delivered on time, within budget, and to client specifications at the highest quality. • Maintain regular communication with clients, addressing their inquiries, providing updates, and ensuring overall client satisfaction. • Collaborate with Sales, Account Management, and Operations teams to resolve any process bottlenecks, ensuring smooth operations and adherence to timelines. • Contribute to the development and refinement of documentation, ensuring clarity and accessibility for the team and ensure that all project documentation is up-to-date and accurately reflects the status of each project. • Monitor project progress and proactively address any issues that arise, keeping internal teams informed, and applying best practices to resolve issues. • Help gather project costs from vendors, suppliers and internal sources and create quote documents. • Facilitate invoicing with commercial team, key account managers and finance. • Prepare and manage and invoice exhibit storage fees, prep in/out fees, and I&D supervision. Monitor late exhibit returns and follow-up. Quote and apply freight accordingly to all orders. • Prepare and present regular reports on client satisfaction, project outcomes, and service performance to the team. • Analyze client feedback and project results to identify areas for improvement and contribute to the continuous enhancement of the client services team.

🎯 Requirements

• Bachelor’s degree in business administration, marketing, or related field. • Minimum of 1 year in a Project Coordination role or similar position. • Strong organizational and time management skills. • Effective communication and interpersonal skills. • Experience in establishing client relationships. • Proficiency in Microsoft Office and familiarity with project management tools are essential.