Intake Specialist

🔥 5 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $48k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Float Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

💰 Venture Round on 2022-03

Healthcare Insurance • Pharmaceuticals • SaaS

Float Health is a company that provides on-demand home infusion nursing services, connecting specialty pharmacies with highly qualified nurses who bring hospital-level expertise directly to patients' homes. By facilitating timely and effective nursing staffing, Float Health ensures exceptional patient care during home infusion therapy, improving medication compliance and overall health outcomes. The company leverages technology to streamline operations for pharmacies, reducing costs associated with in-house nursing or traditional nurse agencies.

📋 Description

• Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including: Collecting information from pharmacies and patients • Matching appropriate nurses to patients • Managing offers in our marketplace to ensure we pay the nurses a responsible rate • Onboarding patients to Float Health • Confirming logistics and schedules with all users to ensure a safe and seamless home visit • Responding to restaff and reschedule requests as they arise • Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS • Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound • Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completed • Prioritize and coordinate multiple tasks simultaneously • Learn new processes and technology continuously • Develop and maintain positive relationships with peers at specialty pharmacies • Complete tasks related to pharmacy engagement as needed • Provide feedback to improve our technology and processes

🎯 Requirements

• Previous experience with medical scheduling • Ability to utilize multiple technology platforms simultaneously • Ability to manage inbound communication while supporting other tasks • Ability to type 60 words per minute with high accuracy • Excellent critical thinking and problem-solving abilities • Highly organized with excellent time management skills • Exceptional customer service skills • Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users • Ability to work effectively both independently and in a team environment • Proficiency in medical terminology and policies and prior experience in the healthcare industry is highly desirable • Previous infusion therapy, healthcare intake, or specialty pharmacy experience preferred • Previous start up experience is preferred

🏖️ Benefits

• Medical, dental, vision • 401k matching • Unlimited PTO with minimum days • Paid parental leave • Phone & internet monthly stipend • Annual Learning Stipend • HSA & FSA • Voluntary Life, Accident, Hospital, and Critical Illness Insurance • Zero commute. Work wherever you are (on or around US hours)