Techline Operator

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flock Safety

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🔐 Security

💰 $150M Series E on 2022-02

Security • Public Safety • Technology

Flock Safety is a company that focuses on providing advanced technological solutions for public and private safety. They utilize tools such as license plate recognition (LPR), video cameras, audio detection, and automated drones to enhance security for neighborhoods, businesses, schools, and governmental organizations. Their products are designed to deter crime and assist law enforcement in generating leads through evidence collection. Flock Safety operates on a subscription service model, offering maintenance-free, easy-to-deploy infrastructure to improve community safety. Trusted by over 5,000 communities, Flock Safety aims to create safer environments while maintaining transparency and privacy.

📋 Description

• Deliver real-time, chat-based technical troubleshooting support to field technicians and third-party contractors across hardware, camera, network connectivity, and application issues • Audit and review newly generated work orders for accuracy, completeness, and adherence to field operational standards • Investigate recurring or complex technical issues to determine root causes and guide field teams toward resolution • Manage high-volume, concurrent support cases using Salesforce, internal queue tools, and knowledge management systems • Partner cross-functionally with operations and field teams to clarify work order requirements and resolve technical escalations • Support field technicians remotely rather than traveling to physical sites

🎯 Requirements

• Strong computer literacy and technical troubleshooting capability • Demonstrated experience delivering chat-based technical support in a remote setting • Ability to multitask across live support cases, work order queues, and documentation systems • Clear written communication skills • Proficiency navigating web applications, software workflow tools, and Salesforce • Familiarity with cameras, network connectivity, or product hardware is a plus • Must be authorized to work lawfully in the United States • Must be able to meet Criminal Justice Information Services (CJIS) certification requirements if required, including FBI CJIS Security Policy requirements and a fingerprint-based background check

🏖️ Benefits

• Flock Stock Options • Equal employment opportunity • Interview accommodations for applicants with disabilities