Customer Success Manager

🕒 July 27

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $100k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flooid

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛒 Retail

☁️ SaaS

🛍️ eCommerce

Retail • SaaS • eCommerce

Flooid is a company that provides a unified commerce platform for retailers, enabling them to sell to their customers flexibly and consistently across various channels. The company offers a range of services including managed services, professional services, and cloud infrastructure to support retail commerce systems. Flooid's platform facilitates smooth customer experiences by integrating existing technologies and systems, and provides operational support through their service desk available 24/7. With over four decades of experience, Flooid is committed to helping retail brands innovate and grow with scalable and secure solutions.

📋 Description

• Manage multiple customers as the primary operational point of contact • Ensure a smooth customer journey while customers use Flooid’s software • Build and maintain customer relationships and understand customer goals • Help customers achieve measurable outcomes using Flooid’s software • Monitor customer health metrics and usage data to identify risks and engagement or expansion opportunities • Collaborate with Sales, Project, Product, and Support teams to resolve issues and improve customer experience • Conduct regular check-ins, business reviews, and training sessions • Advocate for customer needs internally • Provide Product team feedback to guide feature development and enhancements • Identify issues, troubleshoot, and deliver effective solutions

🎯 Requirements

• Experience in Customer Success, Account Management, Service Delivery, or a client-facing role, ideally within a SaaS or tech environment • Experience managing a portfolio of accounts with varying needs and complexity • Proven track record of improving customer retention, satisfaction, or account growth • Experience conducting regular business reviews • Experience using or implementing CSM software • Experience implementing CSM strategies and processes • Strong ability to build trust and long-term relationships with clients • Excellent verbal and written communication skills for engaging with technical and non-technical stakeholders • Ability to manage onboarding, adoption, and renewal processes with attention to timelines and deliverables • Ability to analyze usage data and customer metrics to guide strategy and actions • Ability to work effectively cross-functionally with Sales, Product, and Support teams • Candidates must be based in the Eastern or Central Time Zones • US or international travel may occasionally be required, depending on project needs

🏖️ Benefits

• Remote or in-office/hybrid work options • Flexible work environment • Medical coverage • Dental coverage • Vision coverage • Life insurance • Disability coverage • Competitive salary • Flexible PTO policy with uncapped PTO • Fully paid FMLA leave comparable to company-paid short-term disability coverage • 12 weeks of fully paid parental leave • 401(k) plan with company match • Reasonable accommodations for individuals with disabilities