Customer Service Representative

Job not on LinkedIn

🕒 June 2

🏈 Alabama, Alaska, +33 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Flores & Associates, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

💸 Finance

👥 HR Tech

💰 Private Equity Round on 2022-09

B2B • Finance • HR Tech

Flores & Associates, LLC is a company specializing in providing comprehensive employee benefits solutions. They offer a wide range of services including flexible spending accounts, health savings accounts, reimbursement accounts, and compliance services. In addition, they provide COBRA and direct billing solutions, leave administration, and a proprietary technology platform for managing benefits. Flores & Associates aims to deliver better benefits experiences for both employers and their employees through dedicated account management, advanced technology tools, and a participant-focused service model. Their commitment to outstanding customer service and client satisfaction has earned them recognition as one of the fastest-growing private companies in America and as a Best Place to Work. They also emphasize compliance with ERISA and other HR compliance needs.

📋 Description

• Field phone calls from clients and participants throughout the day regarding topics such as password reset, participant account balances, questions on debit card declines, submission of claims, and ordering replacement cards. • Process forms and enter data related to benefit processes in a timely manner. • Research and respond to claims questions. • Send routine confirmation and documentation request emails and letters. • Log/tag calls received to support excellent customer care and internal communication. • Provide a high level of customer service to all clients and participants. • Maintain quality work that exemplifies and promotes our company’s core values.

🎯 Requirements

• A high school graduate/GED Recipient. • A graduate of an Associate’s and/or bachelor’s degree is preferred but not required. • At least one year of professional work experience, preferably with phone customer service experience in a call center or high call volume environment. • Experience in benefits management (CDH and COBRA knowledge) is highly preferred. • Experience using a CRM system preferred. • Experience using the Alegeus system is preferred. • Available to train for 3–4 weeks, Monday through Friday from 8:30am-5pm, EST. • Available to work from 10:00 AM to 6:00 PM EST upon successful completion of training. • Access to high-speed internet and the ability to connect workstation directly to router or modem using an Ethernet (hardwired). • A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment. • Strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner. • Above average analytical and problem-solving skills, and attention to detail. • Proficiency in Microsoft and other web-based products.

🏖️ Benefits

• Competitive Benefits – FloresHR offers competitive medical, dental, and vision benefits for employees and their families. • Company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%. • Life Insurance. • Accident Insurance. • Pet insurance. • Generous vacation policy and a Life Balance Reimbursement Plan to support this. • Volunteer program to support our team members as they help the organizations' they are passionate about.