Director of Clinical Operations

🔥 16 hours ago

⛰️ Colorado, Illinois, +14 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $120k - $150k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

👻 Ghost score 2%

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Flourish Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🧘 Wellness

🌍 Social Impact

💰 Seed on 2022-02

Healthcare • Wellness • Social Impact

Flourish Health is a mission-driven mental health care organization focused on early intervention and sustained recovery for adolescents and young adults with serious mental illnesses. The company provides clinical services, care guides, and remote/hybrid therapy and support roles aimed at improving access to evidence-based treatment and family-centered care. Flourish emphasizes preventing long-term suffering by expanding access to effective mental health care and supporting families through coordinated patient care and guidance.

📋 Description

• Own the operational lifecycle of Flourish's provider organization • Oversee care team onboarding, provider transitions, supervision operations, scheduling, capacity management, and day-to-day clinic support • Partner cross-functionally with Operational Leadership, Clinical Leadership, Product, People Operations, Licensing & Compliance, and other internal teams • Execute expansion strategy through project plans, timelines, carepod location planning, and carepod launches • Own clinic tools, services, vendors, and operational infrastructure • Manage language translation and interpretation services, electronic signature platforms, mailing services, and provider-facing resources • Partner with Product, Engineering, and IT to implement technology solutions • Develop and manage front-desk-style administrative support processes • Oversee document management, electronic signatures, mailing, records requests, and other clinic support needs • Establish standardized administrative workflows and service expectations • Monitor operational metrics related to onboarding, staffing, supervision, scheduling, capacity, clinic readiness, and administrative support • Analyze quantitative and qualitative data to identify operational gaps and improvement opportunities • Lead cross-functional operational projects, workflow redesign, process implementation, pilots, and product-enabled improvements

🎯 Requirements

• 10+ years of experience in operations • 8+ years of people management • Mental health operational experience strongly preferred • Proven experience owning complex, cross-functional operational problems • Strong problem-solving skills and startup adaptability • Experience in a technology-enabled services business • Excellent project management skills and attention to detail • Ability to operate strategically and tactically in a fast-moving environment • Must work in the United States • Monday–Friday schedule, 8:30am–5pm or 9am–5:30pm in the local time zone

🏖️ Benefits

• 401(k) • Paid time off • Home office stipend • Health insurance • Vision insurance • Dental insurance • Remote work with in-person event attendance required 2+ times per year

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