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Patient Access Representative – Patient Scheduling

Job not on LinkedIn

🔥 3 minutes ago

⚜️ Louisiana – Remote

infoinfo

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Franciscan Missionaries of Our Lady Health System's careers page, not through a job board

First seen by Remote Rocketship 3 minutes ago

Logo of Franciscan Missionaries of Our Lady Health System

Franciscan Missionaries of Our Lady Health System

10,000+ employees

Founded 1911

🏥 Healthcare

🤝 Non-profit

🌍 Social Impact

Healthcare • Non-profit • Social Impact

Franciscan Missionaries of Our Lady Health System is one of the largest healthcare systems in Louisiana, serving over half of the state's population and the largest metropolitan area in Mississippi. This non-profit, Catholic organization offers a comprehensive range of healthcare services through its network of hospitals, clinics, and physicians, focusing on quality patient care, community health, and education. Headquartered in Baton Rouge, Louisiana, the mission of the organization is to provide excellence in health services and to care for the sick across Louisiana and Mississippi.

📋 Description

• Register patients accurately in the EMR/Epic system • Validate patient and insurance information • Advise patients about collection and billing procedures, anticipated charges, liabilities, and payment responsibilities • Welcome and assist patients and families and address questions and concerns • Inform patients of their rights and Advance Directives upon request • Monitor patient schedules and manage patient flow • Review accounts, determine financial responsibility, arrange payment plans, and collect payments • Assist patients with government and community healthcare resources • Coordinate referrals with physicians, nurse practitioners, and nursing staff according to payor requirements • Facilitate access to patient information, including MyChart • Update patient records and enter patient charges • Schedule and reschedule appointments • Perform clerical duties, including answering calls, retrieving medical records, recording data, typing memorandums, and filing charts • Research claim edits and denials and resolve discrepancies within 2 days • Research billing information and resolve discrepancies within 2 days • Key charges, process batches daily, and prepare bank/deposit summaries • Review diagnosis and procedure codes and enter data at point of service • Verify and collect patient payments, reconcile account balances and daily cash funds, and manage cash securely • Maintain knowledge of health plans, co-pays, deductibles, and co-insurance • Meet site collection goals • Provide backup support, support operational improvement initiatives, and provide training or orientation when assigned

🎯 Requirements

• 6 months experience in a customer service/front desk role or graduation from a front office/medical office program • Bachelor's degree may substitute for experience • High School Diploma or Equivalent • Professional demeanor • Excellent customer service skills • Ability to multi-task • Critical thinking • Demonstrated computer literacy • Ability to learn and demonstrate proficiency in Epic during the introductory period

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