FMS
11 - 50 employees
Founded 2004
📣 Marketing
🤝 B2B
🏦 Banking
Marketing • B2B • Banking
FMS is a brand agency specializing in financial services. The agency helps banks and other financial institutions build value through brand work — offering brand strategy, identity, naming, print, digital, video, and web. FMS highlights rebrands for multiple banks (Traditions Bank, First State Bank, Golden Belt Bank, etc. ), and lists 22 years in business, a team of about 30, 50+ companies rebranded, and numerous awards. Their primary focus is building brand and identity for financial services clients.
Third Party Collector
Job not on LinkedIn
🕒 July 17
Where this job comes from
Posted on FMS's careers page, not through a job board
First seen by Remote Rocketship July 17
FMS
11 - 50 employees
Founded 2004
📣 Marketing
🤝 B2B
🏦 Banking
Marketing • B2B • Banking
FMS is a brand agency specializing in financial services. The agency helps banks and other financial institutions build value through brand work — offering brand strategy, identity, naming, print, digital, video, and web. FMS highlights rebrands for multiple banks (Traditions Bank, First State Bank, Golden Belt Bank, etc. ), and lists 22 years in business, a team of about 30, 50+ companies rebranded, and numerous awards. Their primary focus is building brand and identity for financial services clients.
📋 Description
• Review patient accounts and discuss outstanding medical bills • Apply healthcare-specific collection strategies to establish payment arrangements or resolve balances in full • Ask clarifying and empathetic questions to understand patients’ financial situations and overcome payment barriers • Offer and securely process flexible payment options according to patient needs and organizational guidelines • Follow consumer verification procedures dictated by HIPAA and client-specific compliance policies • Accurately document patient interactions, payment plans, and call outcomes in the account system • Maintain compliance with the FDCPA, TCPA, HIPAA, and other relevant regulations • Discuss healthcare-related financial issues with sensitivity and professionalism • Complete two months of Monday–Friday training, tentatively 8:30 AM–5:00 PM CST • Work post-training remote Monday–Friday shifts of either 9:00 AM–6:00 PM or 10:00 AM–7:00 PM
🎯 Requirements
• Experience in medical collections • Working knowledge of healthcare billing terminology, EOBs, and patient financial services preferred • Excellent verbal and written communication skills with a focus on empathy and compliance • Strong computer skills, including Microsoft Teams, FACS, and CRM or collections platforms • Detail-oriented with excellent documentation and follow-up practices • High school diploma or equivalent required • Reliable high-speed internet and secure, quiet workspace • Comfortable using video conferencing tools throughout each scheduled shift • Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment • Desktop with dual monitors, 4vCPU and minimum 1.6 GHz processor • Four-core processor or better required for higher video/screen share resolution and frame rate • Minimum 8000 MB RAM • Hard drive of 6 GB or more • .NET Framework version 4.6.1 or later • Windows 10/11 • Mouse, headset, and webcam
🏖️ Benefits
• Employee-provided WFH equipment • Desktop and dual monitors • Headset • Webcam • Remote work arrangement after successful completion of training
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