Regional Operations Manager

🔥 20 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Foodtastic

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🍽️ Food & Beverage

🏨 Hospitality

🤝 B2B

💰 $128.1M Debt Financing - Foodtastic on 2022-12

Food & Beverage • Hospitality • B2B

Foodtastic is a Canadian restaurant group and franchisor founded in 2016 that creates, acquires, and operates multiple dining brands. The company manages a large portfolio of restaurant chains (including Milestones, Second Cup, Pita Pit, La Belle et La Bœuf, and Rôtisseries Benny), oversees over 1,200 restaurants, and has driven rapid revenue growth from roughly $50M to over $1B in cumulative sales. Foodtastic focuses on franchise development, brand innovation, sustainability and community engagement, and provides operational support and purchasing power to franchisees while expanding aggressively across Canada.

📋 Description

• Serve as the primary point of contact for assigned restaurants • Collaborate with restaurant managers and franchisees to develop the capabilities needed to achieve results • Conduct audits and inspections to verify compliance with brand standards • Develop action plans with managers and franchisees to improve operational performance • Oversee regional sales, performance, customer experience scores, food safety, and associate engagement • Conduct targeted, high-quality restaurant visits • Lead operational reviews and assessments in accordance with the brand’s annual plans • Evaluate brand standards, front-of-house operations, back-of-house operations, security and safety, employee relations, and food sanitation • Observe, evaluate, and rate restaurants based on established audits • Coach, educate, and motivate employees, managers, and franchisees to change their behaviors • Communicate brand standards and available resources • Identify gaps, opportunities, and root causes of operational and customer satisfaction issues • Report and resolve issues identified during audits and report on trends • Act as the liaison between managers, franchisees, and the brand’s leadership team • Prepare for audits by reviewing financial performance, previous audits, and action plans • Lead all aspects of new restaurant openings and ensure they achieve their business objectives • Visit restaurants according to the frequency required by the segmentation model • Coach and develop employees and monitor their individual development plans • Provide feedback and strengthen employees’ leadership capabilities • Ensure the recruitment, development, and retention of regional associates • Establish business and financial objectives with managers and franchisees • Recommend improvements to increase comparable restaurant sales or reduce costs • Identify best practices to improve profitability • Provide a quarterly update on regional business activities • Ensure compliance with employment standards, human rights, health, and safety requirements • Ensure the implementation of and compliance with food safety programs

🎯 Requirements

• 3–5 years of experience as a Regional Operations Manager (ROM) is required; multi-unit experience is preferred • Postsecondary education • Bilingual in spoken and written French and English • Experience in operations is an asset • Strategic thinker • Results-oriented • Strong communication skills • Effective conflict management skills • Strong influencing skills • Strong teamwork skills • Ability to work with a variety of personality types • Ability to identify talent and help leaders develop strong leadership skills • Ability to conduct detailed audits throughout the year • Ability to facilitate workshops and presentations • Clear understanding of menu specifications

🏖️ Benefits

• Market-competitive compensation • Free coffee, beverages, and snacks at the office • Free parking at the office • Free gym access (Montreal office) • Summer Fridays • One hour of paid lunch • Virtual healthcare services • Company social activities • Group insurance plan, including health, dental, and long-term disability coverage