Warranty Engineer

🕒 April 23

🏢🏡 Dearborn – Hybrid

💵 $86.6k - $166.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Ford Motor Company

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

🔧 Hardware

👥 B2C

🔥 Funding within the last year

💰 $3G Post IPO debt on 2025-08

Transport • Hardware • B2C

Ford Motor Company is a global automotive manufacturer that designs, engineers, produces, markets, and services a wide range of passenger cars, SUVs, trucks, commercial vehicles, and electrified vehicles. The company operates vehicle sales through dealer networks and direct digital channels, provides financing and insurance services (Ford Credit, Ford Insure), offers connected vehicle software and services (SYNC, Ford app, BlueCruise), and supplies parts, service, and fleet solutions through Ford Pro. Ford also invests in electrification, battery manufacturing, and sustainability initiatives while maintaining substantial manufacturing and R&D operations worldwide.

📋 Description

• Lead analysis on customer, dealer, and connected vehicle data for field failures • Define, run, and analyze data from multiple sources (GSAR/AWS, QED, GCP BigQuery, CV-DOS) to form meaningful, unified datasets • Align Diagnostic Trouble Code (DTC) data with warranty claims to prioritize activities • Create and present executive summaries to management • Lead/support warranty investigations using problem-solving methodologies • Support NTF (No Trouble Found) investigations to reduce waste and improve diagnostic accuracy • Review and analyze test results and data to validate fixes to approve and monitor the effectiveness of Interim/Permanent Corrective Actions (ICA/PCA) • Lead supplier engagement, facilitating support for warranty analysis and driving accountability through 8D workplans and JIRA tracking • Collaborate with Feature Owners, Design Engineering, Quality, and Plant PVT teams to drive systemic corrective actions • Manage warranty part return volumes and coordinate with internal and external teams to complete field investigations • Assist in the creation of service messages, field service actions, and workshop manual updates based on data findings • Provide Global Warranty Coverage (GWC) support, including defining acceptance factors, developing vehicle criteria, and dispositioning disputes

🎯 Requirements

• Bachelor's degree in Engineering, Computer Science, or a related technical field • 5+ years of experience with OEM warranty data and metrics (e.g., Ford GSAR/AWS) • 2+ years of experience in a non-academic setting using at least two of the following: SQL, Alteryx, or MS Access • 1+ years of experience in a data analytics role (writing queries, manipulating large datasets) • Advanced proficiency in Microsoft Excel • Comfortable working independently in a fast-paced and innovative environment where problems are not always well-defined • Familiarity with printed circuit boards, IC chips • Ability to make sound decisions based on available data • Strong work ethic • Strong oral and written communication skills • Strong analytical skills • Demonstrated expertise in problem solving, using advanced root cause analysis methodology, tools, documentation, and techniques (8D, 3x5 Why, Fishbone, Black Belt techniques, etc.) • Even better, you may have... • Experience with GCP BigQuery • Familiarity with Advanced Driver Assistance Systems (ADAS)

🏖️ Benefits

• Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time.