Product Manager

🔥 2 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $68.3k - $192.9k / year

⏰ Full Time

🟢 Junior

✅ Product Manager

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Ford Motor Company

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🚗 Transport

💰 Post-IPO Debt on 2023-08

Transport • Manufacturing • Sustainability

Ford Motor Company is a globally renowned automotive company based in the United States, established by Henry Ford. The company is committed to building a better world where every individual has the freedom to move and follow their dreams. Ford is dedicated to innovation, with a focus on services, experiences, and software alongside its traditional vehicle manufacturing. The company is actively involved in sustainability initiatives and aims to meet ambitious environmental targets. Ford values service, community impact, and strives to combine business success with social and environmental responsibility. With a rich history of over 121 years, Ford continues to adapt and lead in the evolving automotive landscape.

📋 Description

• Work hands-on with product managers, engineers, and stakeholders to write detailed payment features, user stories, and acceptance criteria • Participate actively in agile ceremonies, including daily standups, iteration planning, product demos, and retrospectives • Collaborate with risk operations and security teams to monitor transaction risk, define fraud screening parameters, and optimize risk rules • Help implement and manage fraud prevention tools and protocols (e.g., 3D Secure / 3DS, transaction velocity limits, and risk scoring) to protect Ford and its customers from payment fraud while maintaining a low-friction checkout experience • Manage and maintain application support queues (e.g., IT Connect) and payment incident workflows • Monitor transaction success rates and collaborate closely with IT and Engineering to resolve payment processing issues, technical bugs, and transaction failures • Support new Ford merchant and product launches (e.g., FordPro, Accessories, Vehicle eCommerce) • Provide subject matter expertise on eCommerce payment flows, payment processor account setup, wallet management, and payment support (including chargeback handling, fraud disputes, and representment workflows) • Translate merchant payment needs, fraud/risk requirements, and operational pain points into detailed platform capabilities • Write operations business requirements, release notes, and operational desk procedures to ensure seamless product launches • Build and maintain strong working relationships with internal Ford merchants, risk analysts, third-party payment processors, and vendor teams • Track and analyze key performance indicators (KPIs) related to payment platform uptime, transaction authorization rates, chargeback metrics, and fraud rates • Ensure the payment platform complies with global financial regulations (e.g., PCI-DSS, PSD2 / Strong Customer Authentication), local payment laws, and the highest security standards to protect sensitive customer financial data.

🎯 Requirements

• Bachelor’s Degree or equivalent professional experience • 1 to 3 years of experience in a Product Management, Business Analyst, or FinTech/Payment operations role • Foundational experience with agile methodologies and writing business requirements, user stories, or technical specifications • Proven ability to multi-task, prioritize assignments, and deliver results in a fast-paced, fluid environment with minimal supervision • Strong analytical and problem-solving skills, with a track record of resolving complex operational, systemic, or transactional issues • Excellent presentation, communication, and interpersonal skills, with the ability to work effectively across all levels of the organization. • Experience with eCommerce payment processing (credit cards, ACH, Apple Pay, Google Pay, or other global alternative payment methods) • Familiarity with fraud prevention platforms, risk decision engines, chargeback dispute management, or 3D Secure (3DS) authentication flows • Experience working directly with third-party payment gateways, acquirers, or processors (e.g., Adyen, Stripe, Chase, etc.) • Familiarity with payment operations, merchant onboarding, ledgering, or fraud mitigation workflows • Experience using data and analytical tools (e.g., SQL, Tableau, Splunk) to build dashboards, track payment performance metrics, and identify transaction drop-off or fraudulent trends • Experience working as part of a collaborative, cross-functional software design and development team • Comfortable navigating ambiguity, managing tight deadlines, and having collaborative conversations to influence positive outcomes.

🏖️ Benefits

• Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time.