Forma
51 - 200 employees
Forma (formerly Twic) is a life benefits platform that enables modern companies to design and scale flexible, global benefits programs with options that fit employee’s lives, from health and wellbeing to lifestyle – and beyond.
IT Administrator – Contractor
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🔥 0 minutes ago
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Forma
51 - 200 employees
Forma (formerly Twic) is a life benefits platform that enables modern companies to design and scale flexible, global benefits programs with options that fit employee’s lives, from health and wellbeing to lifestyle – and beyond.
📋 Description
• Resolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical support. • Execute onboarding, offboarding, and access management in Okta: provision, modify, and deprovision SSO/SCIM access following least-privilege practices. • Administer the Mac fleet in Kandji, managing enrollment, configuration profiles, patching, and device compliance against security baselines. • Triage Okta authentication and MFA issues, including factor resets and account recovery within established verification procedures. • Maintain IT asset inventory and lifecycle (procurement, tracking, secure wipe, and retirement) with audit-ready records. • Adhere to security and compliance processes, and support audit evidence collection for SOC 2, ISO 27001, and HIPAA (onboarding/offboarding tickets, access logs, asset records). • Escalate complex issues appropriately while maintaining thorough documentation, runbooks, and self-service knowledge base articles.
🎯 Requirements
• 2+ years of IT and troubleshooting experience • Experience with MacOS Administration, SaaS Administration, and Identity & Access Management (SSO, SCIM provisioning, MFA policies, user lifecycle). • Experience with customer focused communication and problem solving • Adept at documentation & process adherence • Excellent time management & prioritization skill • Comfort with scripting/automation (Bash, Python, or similar) and exposure to compliance frameworks (SOC 2, ISO 27001, HIPAA).
🏖️ Benefits
• Remote-first working environment • Work computer
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