Client Implementation Manager

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FORM │ Virtual obesity medicine clinic

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

📡 Telecommunications

💰 Series A on 2021-04

Healthcare Insurance • Wellness • Telecommunications

FORM is a virtual obesity medicine clinic that offers personalized, science-based weight loss programs. Patients have access to a Board-certified weight loss physician and a Registered Dietitian to develop a tailored plan that encompasses behavioral health, nutrition, physical activity, and FDA-approved medications, if appropriate. Utilizing the Form Health app, patients can engage in frequent video visits, message their Care Team, and monitor their progress. FORM partners with employers, health plans, and health providers to offer comprehensive obesity care. Their services are covered by national health insurance plans, including Medicare, focusing on a healthier future for their clients.

📋 Description

• Serve as the primary point of contact through the implementation process, managing the onboarding and implementation of assigned client projects • Understand client needs, manage expectations, and provide regular updates through the implementation • Develop detailed project plans, including scope, resources, timelines and deliverables for each implementation • Collaborate across various internal and external stakeholders to ensure seamless coordination and communication to deliver a successful implementation that meets client expectations • Identify, assess and mitigate potential risks that may arise • Monitor systems after launch, gather feedback and identify areas for improvement • Gather client and vendor feedback to identify opportunities to improve/streamline implementation processes • Stay up-to-date on project management best practices

🎯 Requirements

• At least 2-3 years experience in a client-facing role within the healthcare industry • Strong project management skills are essential for planning, executing and monitoring implementations • Superior organization and time management skills • Experience managing implementations in the healthcare space, understanding integration points with health plans, pharmacy benefit managers, etc • The ability to identify and resolve issues that arise during implementation • Strong foundational knowledge of employer program implementations across multiple vendors that include health plans, pharmacy benefit managers, etc • Education: BA/BS or equivalent experience in healthcare-related field preferred • Ability to build credibility and trust by understanding and addressing customer requirements • Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for different audiences • PMP certificate preferred

🏖️ Benefits

• Competitive salary and equity in a high growth start-up • Comprehensive health benefits (medical, dental, vision) • 401k program • Flexible work schedules and paid time off • Paid parental leave