Director, Care Delivery

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FORM │ Virtual obesity medicine clinic

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

📡 Telecommunications

💰 Series A on 2021-04

Healthcare Insurance • Wellness • Telecommunications

FORM is a virtual obesity medicine clinic that offers personalized, science-based weight loss programs. Patients have access to a Board-certified weight loss physician and a Registered Dietitian to develop a tailored plan that encompasses behavioral health, nutrition, physical activity, and FDA-approved medications, if appropriate. Utilizing the Form Health app, patients can engage in frequent video visits, message their Care Team, and monitor their progress. FORM partners with employers, health plans, and health providers to offer comprehensive obesity care. Their services are covered by national health insurance plans, including Medicare, focusing on a healthier future for their clients.

📋 Description

• Lead and oversee daily operations of multidisciplinary care teams, including care coordinators, medical assistants, and nursing support staff. • Develop and implement operational strategies that improve patient access, care quality, and team efficiency. • Establish scalable processes and workflows to support organizational growth and evolving patient needs. • Accountable for operational performance through key performance indicators (KPIs) and service-level metrics. • Oversee provider utilization and capacity management across physicians and advanced practice providers for scheduling efficiency, panel management, and appointment access metrics. • Influence workforce planning and drive staffing frameworks to ensure optimal team coverage to meet patient demand. • Ensure seamless coordination between care teams and providers throughout the patient journey that enhance patient satisfaction and clinical outcomes. • Partner with cross-functional teams to implement new programs, workflows, and technology enhancements. • Drive continuous improvement initiatives using data and performance insights in scaling and evolving Form Health's virtual care model. • Foster a culture of accountability, collaboration, continuous improvement, and patient-centered care. • Support change management efforts and organizational initiatives that improve care delivery and operational effectiveness.

🎯 Requirements

• Bachelor's degree required; Master's degree in Healthcare Administration, Business Administration, or related field preferred. • 7+ years of progressive leadership experience in healthcare operations, care delivery, or clinical operations. • 3+ years of experience leading virtual care, telehealth, or digital health operations preferred. • Experience managing multidisciplinary healthcare teams, including care coordinators, medical assistants, nursing teams, and provider operations. • Demonstrated success in provider capacity planning, utilization management, and operational performance improvement. • Strong analytical and data-driven decision-making skills. • Proven ability to lead teams through growth, change, and process transformation. • Exceptional communication, collaboration, and leadership skills.

🏖️ Benefits

• Competitive salary and equity in a high growth start-up • Comprehensive health benefits (medical, dental, vision) • 401k program • Flexible work schedules and paid time off • Paid parental leave