IT Systems Manager

Job not on LinkedIn

🔥 3 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

FORM │ Virtual obesity medicine clinic

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

📡 Telecommunications

💰 Series A on 2021-04

Healthcare Insurance • Wellness • Telecommunications

FORM is a virtual obesity medicine clinic that offers personalized, science-based weight loss programs. Patients have access to a Board-certified weight loss physician and a Registered Dietitian to develop a tailored plan that encompasses behavioral health, nutrition, physical activity, and FDA-approved medications, if appropriate. Utilizing the Form Health app, patients can engage in frequent video visits, message their Care Team, and monitor their progress. FORM partners with employers, health plans, and health providers to offer comprehensive obesity care. Their services are covered by national health insurance plans, including Medicare, focusing on a healthier future for their clients.

📋 Description

• Act as the primary escalation point for complex or high-impact IT issues, performing deep troubleshooting across SaaS platforms, identity systems, and endpoint environments • Diagnose and resolve issues related to SSO, MFA, user provisioning/deprovisioning, and access controls within Okta • Administer and optimize Google Workspace (user lifecycle, groups, admin policies, security settings, and integrations) • Manage Slack administration, including workspace configuration, app integrations, permissions, and governance • Investigate and remediate issues involving SaaS integrations (e.g., SCIM provisioning, API-based workflows, SAML configurations) • Support device provisioning workflows and ensure secure configuration standards for endpoints • Monitor system health and proactively identify reliability, performance, and security issues • Leverage automation and AI-driven tools to streamline IT operations, optimize ticket resolution workflows, and enhance the overall employee support experience • Drive end-to-end delivery of IT initiatives by coordinating across systems, stakeholders, and dependencies to ensure scalable and reliable implementations • Translate business requirements into technical solutions, defining workflows, system logic, and integration patterns across SaaS platforms • Lead incident retrospectives and root cause analyses for high-impact issues, implementing long-term fixes and preventative controls • Establish and evolve IT operational frameworks, including onboarding workflows, access governance models, and system standardization • Partner with Engineering and Security teams to evaluate, select, and integrate new tools into the existing IT ecosystem • Build and optimize identity and access models (e.g., role-based access control, group-based provisioning) to improve security and operational efficiency • Develop and maintain system integration maps and documentation to ensure visibility across tools, data flows, and dependencies • Drive continuous improvement initiatives by analyzing operational data (ticket trends, access requests, system usage) and implementing scalable solutions • Support audit readiness by ensuring systems, processes, and documentation align with HIPAA and SOC 2 requirements

🎯 Requirements

• 8+ years of experience in IT operations, IT support, or infrastructure roles with ownership of core systems • Demonstrated experience handling escalations and solving complex technical issues across SaaS and identity platforms • Strong hands-on experience with Okta (SSO, MFA, lifecycle management), Google Workspace, and Slack administration • Experience working with SaaS integrations (SAML, SCIM, APIs) and identity/access management systems • Solid understanding of HIPAA requirements and experience supporting SOC 2 compliance and audits • Proven ability to independently own and execute cross-functional technical initiatives • Strong troubleshooting skills across cloud-based systems, SaaS tools, and user environments • Experience supporting both technical and non-technical stakeholders in fast-paced environments • Excellent communication and organizational skills with a strong customer-first mindset • Experience in healthcare or other regulated environments is strongly preferred.

🏖️ Benefits

• Competitive salary and equity in a high growth start-up • Comprehensive health benefits (medical, dental, vision) • 401k program • Flexible work schedules and paid time off • Paid parental leave