Principal Analyst – Enterprise CX Transformation

🕒 June 5

🦌 Connecticut, Illinois, +3 more states – Remote

🦌 Connecticut – Remote 🌽 Illinois – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $141k - $229k / year

⏰ Full Time

🔴 Lead

🧐 Analyst

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Forrester

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Forrester is a global research and advisory firm that provides subscription research, consulting, and events to help executives and organizations make strategic technology, marketing, and customer-experience decisions. It produces proprietary research (including The Forrester Wave™), large-scale surveys, tailored advisory services, and tools like Forrester Decisions and Forrester AI to embed insights into client workflows. Forrester serves enterprise clients across industries and delivers strategy, benchmarking, and execution support to technology, marketing, and customer-experience leaders.

📋 Description

• Determine a visionary, integrated research and content portfolio based on clients’ top initiatives and market opportunities. • Conduct and analyze primary research based on your content plan. • Write/produce content in various formats (reports, blog posts, data snapshots, podcasts, short-form video, etc.). • Apply Forrester’s research and frameworks to help clients solve business challenges through short- and long-term guidance. • Expand your presence as an influential speaker and thinker. • Talk with the press, present at Forrester and other external events, and deliver client presentations both virtually and in person. • Evolve and productize your coverage and work with the Forrester ecosystem to evangelize it with clients and prospects.

🎯 Requirements

• At least 10 years’ experience in senior-level B2B, B2B2C, or B2C CX roles. • Experience in leading enterprisewide CX transformations. • Experience in at least two functional areas of CX writ large, such as experience or service design, measurement/analytics, tech, customer service, strategy, etc. • Expertise in creating and operating cutting-edge CX functions that drive business results. • An understanding of the key issues facing CX leaders and organizations today, such as score obsession, the need to drive action, and the promise and peril of AI, etc. • Success in influencing C-suite executives and advising on strategic initiatives. • Established industry presence as an influential speaker and thought leader. • Exceptional business acumen that shows up in your analyses, writing, and presentations. • The ability to craft a bold, conceptual vision and translate it into practical actions. • A collaborative mindset and commitment to working as part of an integrated team. • Willingness to travel more than 25% of the time.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Professional development • 15% Bonus target