
11 - 50 employees
Founded 2002
đź’Ľ Consulting
🤝 B2B
🏢 Enterprise
Consulting • B2B • Enterprise
Fortified Data is a leading database managed service provider (MSP) that delivers 24/7 Remote DBA services, emergency and on-demand DBA support, and comprehensive database consulting. They specialize in database management, performance tuning, migrations and modernization across SQL Server, MySQL, PostgreSQL, and Oracle, and provide cloud database solutions (AWS, Azure, Google Cloud), database assessments, business intelligence, and strategic database architecture. Fortified Data serves regulated and data-sensitive industries such as financial services, healthcare, education, insurance, retail, and sports/entertainment, emphasizing proactive maintenance, performance optimization, and concierge-style, B2B-focused consulting and managed services.
đź•’ July 27
🌲 North Carolina – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
đź“€ Database Administrator
đź‘» Ghost score 18%
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11 - 50 employees
Founded 2002
đź’Ľ Consulting
🤝 B2B
🏢 Enterprise
Consulting • B2B • Enterprise
Fortified Data is a leading database managed service provider (MSP) that delivers 24/7 Remote DBA services, emergency and on-demand DBA support, and comprehensive database consulting. They specialize in database management, performance tuning, migrations and modernization across SQL Server, MySQL, PostgreSQL, and Oracle, and provide cloud database solutions (AWS, Azure, Google Cloud), database assessments, business intelligence, and strategic database architecture. Fortified Data serves regulated and data-sensitive industries such as financial services, healthcare, education, insurance, retail, and sports/entertainment, emphasizing proactive maintenance, performance optimization, and concierge-style, B2B-focused consulting and managed services.
• Respond to client support requests within targeted SLA response times • Troubleshoot and resolve common database issues including performance concerns, connectivity problems, blocking, and basic replication issues across MySQL and PostgreSQL • Communicate ticket status clearly with team members and clients • Document issue resolution in detail within our Ticket Management System • Enter time spent with clients in real time • Participate in a rotating on-call schedule for after-hours support • Perform installation and patching of MySQL and PostgreSQL database software • Conduct proactive database monitoring and routine maintenance • Perform and verify backups and restores • Support performance tuning efforts, including query review and index recommendations • Assist with high availability and disaster recovery processes under the guidance of senior team members • Write and maintain scripts to support routine database tasks • Escalate complex architectural or performance issues to Senior DBAs and document findings for client-facing summaries • Contribute to and follow internal process and support documentation
• 2 to 4 years of hands-on database administration experience across MySQL, PostgreSQL, or both • Working knowledge of installation, configuration, and patching for MySQL and/or PostgreSQL • Familiarity with replication concepts, such as MySQL master-slave replication or PostgreSQL streaming replication • Experience performing and validating backups and restores • Solid working knowledge of SQL, including writing and troubleshooting queries • Exposure to basic performance tuning, such as index review and query analysis • Basic scripting experience in Bash, Shell, or Python to support routine automation • Working knowledge of Linux and Windows Server environments • Customer Service: Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction. Respects all internal and external customers and uses a team approach when dealing with customers to exceed expectations. • Ability to Multi-Task: Proven ability to manage multiple issues or projects successfully, bringing them to resolution in a timely manner. • Problem Solving: Recognizes and accurately evaluates the signs of a problem and works through structured troubleshooting to reach a resolution, knowing when to escalate. • Detail Oriented: Thoroughness in accomplishing a task through concern for all areas involved, no matter how small. Monitors and checks work and organizes time and resources efficiently.
• 100% remote company • Occasional travel possible
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🗣️🇪🇸 Spanish Required
🗣️🇷🇺 Russian Required
🗣️🇸🇦 Arabic Required
🗣️🇫🇷 French Required