Associate Customer Success Management

Job not on LinkedIn

🔥 1 minute ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Support the Senior Customer Success Manager team • Provide white glove service to Censis customers • Ensure successful product use, retention, and a positive experience for clients • Grow client utilization and subscription footprint • Serve as an internal advocate for the customer • Manage requests from current customers • Support QBR preparation • Coordinate and complete onsite and virtual visits • Triage and route customer inquiries • Collaborate with cross-functional teams • Support special projects as assigned.

🎯 Requirements

• Extreme attention to detail • Time management • Organization • Excellent written and verbal communication skills • Experience in customer success or similar field is preferred.

🏖️ Benefits

• We are proud to be equal opportunity employers. • We value and encourage diversity. • We solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. • We are also committed to providing reasonable accommodations for applicants with disabilities.