Premium Support Consultant

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Provide premier support to assigned clients • Lead the Analyst Team in supporting clients • Identify training opportunities • Assist with business processes • Guide clients through best practices • Notify the Account Manager and Customer Success Manager of leads • Identify system issues, bottlenecks and recurring product issues • Troubleshoot and submit bugs to Development • Provide instructional aid and backup to Support Analysts • Identify and maintain knowledge of custom processes • Understand how clients use the software for their business • Collaborate with Success Manager, Account Manager, Support and Training Managers to create ad hoc product training for specified clients consistent with the current training process

🎯 Requirements

• Excellent command of spoken and written English • Attention to detail when capturing and documenting information while speaking with callers and following processes • Ability to learn new tasks quickly and follow direction • Receptive to feedback and adaptive and responsive to process updates • 1-2 years of facility maintenance knowledge, CMMS administration, customer service and software support experience preferred • Bachelor’s Degree or equivalent work experience • On-time attendance to scheduled shifts is required • Willingness to collaborate, cross-train, learn, advance, achieve and engage with team members • Comfortable participating on camera during remote meetings

🏖️ Benefits

• Medical, dental, vision, life and LTD insurance • HSA • 401(k) retirement plan • Equal opportunity employer • Reasonable accommodations for applicants with disabilities