Senior Facility Coordinator

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🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Issue Resolution: Promptly address and resolve any Customer issues or concerns to ensure satisfaction and continuity of service. • Customer Relationship Management: Build and maintain strong relationships with Customers to foster loyalty and long-term engagement. • Proactive Support: Anticipate Customer needs and address potential issues before they escalate. • Performance Monitoring: Track Customer usage and satisfaction metrics to ensure they derive maximum value from ServiceChannel products and services. • Best Practices: Share best practices with Customers and providers on ServiceChannel applications. • System Issue Identification: Identify and report system issues to the Development Team for resolution. • Cost-Saving Reviews: Review work order requests for cost-saving opportunities related to asset or equipment repairs (e.g., warranty, landlord). • Special Project Assistance: Assist with customer-facing initiatives and special projects as they arise. • Emergency Work Order Monitoring: Monitor emergency work orders to ensure timely and effective communication and resolution to the customer. • Quarterly Business Reviews: Conduct quarterly business review presentations with customers to discuss performance and opportunities for improvement. • Operations Meetings: Conduct regular operations meetings (weekly, biweekly, or monthly) with Customers to review ongoing activities and address any concerns. • Cross-Functional Collaboration: Work effectively with cross-functional teams to support both internal and external initiatives.

🎯 Requirements

• Experience: 3-5 years in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail). • Industry Knowledge: Strong knowledge of facilities management and customer success best practices. • Customer Relationship Management: Proven track record of managing customer relationships and ensuring high satisfaction. • Technical Skills: Proficiency in Microsoft Excel and PowerPoint. • Communication: Excellent verbal and written English skills; ability to understand and respond to instructions and feedback clearly. • Interpersonal Skills: Proven ability to build and maintain positive relationships with customers, providers, and team members. • Customer Focus: Ability to address customer issues promptly with compassion and effective resolution. • Attention to Detail: High level of accuracy and detail orientation. • Analytical Skills: Ability to review and analyze data for cost-saving opportunities and process improvements. • Adaptability: Coachable and responsive to feedback; open to updating processes. • Independence: Ability to work independently from home with a strong record of attendance and punctuality. • Organizational Skills: Exceptional organizational and time management abilities. • Flexibility: Ability to handle special projects and emergencies; flexible schedule starting at 8 AM EST, with occasional evening or weekend coverage. • Comfort with Remote Work: Comfortable being on camera for remote meetings. • Education: Bachelor's degree in business administration, facilities management, customer service, or a related field.

🏖️ Benefits

• Generous medical, dental, and vision insurance • Life insurance • 401k with match • Flexible time-off policy • Paid parental leave