Senior Manager, IT

🔥 7 minutes ago

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Forward Financing

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💸 Finance

💳 Fintech

🤝 B2B

💰 $250M Debt Financing on 2021-05

Finance • Fintech • B2B

Forward Financing is a company that provides fast and flexible financing solutions for small businesses. They specialize in offering capital to small businesses that may struggle to secure funding from traditional financial institutions. With a simple application process, businesses can receive funding decisions within hours and may have funds transferred the same day. Their revenue-based financing model allows payments to adjust with the business's revenue. Forward Financing aims to provide clear and transparent terms, ensuring customer satisfaction and trust. They have been recognized for their excellent service and are rated highly by small business owners.

📋 Description

• Be responsible for maintaining, upgrading, and building the IT systems and devices that power Forward’s business. • Lead and manage day-to-day IT operations, including support services and system administrators • Create, run, and manage operational processes to allow the IT team to scale • Formulate, articulate, and socialize a strong vision for growth of the IT function • Own IT information systems including Google Workspaces • Assist team in managing MacOS, ChromeOS, and Windows endpoints • Supervise and mentor direct reports • Define operational metrics for your teams and hold individuals accountable to those goals • Lead large-scale IT projects and hold direct reports responsible for project delivery • Create and implement a unified customer communications strategy, including SMS, call center, email • Manage onboarding and offboarding, including rolling out zero-touch laptop deployments • Negotiate vendor contracts and renewals. Own key vendor relationships. • Continuously improve the technology in our 3 offices, including networking, teleconferencing, card access, cameras • Handle AV for large company events • Create and maintain key partnerships with global stakeholders • Expand support to a 12x5 model • Consolidate management of business information systems from non-technical departments • Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements • Travel internationally twice a year

🎯 Requirements

• Bachelor's degree • At least 5 years of experience working in IT • At least 2 years of experience managing a technical team • Successful completion of at least one major IT project • Strong experience in system administration • Basic scripting and automation ability • Experience managing IT budgets and hardware lifecycles • Strong understanding of modern IT service management practices • 3 years of experience managing MacOS, Windows, (ChromeOS a plus) • Advanced knowledge in the following systems: • Google Workspaces • A hosted telephony provider or PBX system • An MDM provider for managing Mac, Windows endpoints

🏖️ Benefits

• medical • dental • vision • commuter benefits • a flexible time-off policy • paid parental leave • 401k match for US employees • wellness reimbursement • volunteering days • annual professional development budget • charitable donation match