Forward Networks, Inc.
51 - 200 employees
Founded 2013
☁️ SaaS
🏢 Enterprise
🔒 Cybersecurity
SaaS • Enterprise • Cybersecurity
Forward Networks, Inc. is a leading provider of network modeling software, offering vendor-agnostic "digital twin" technology to create accurate, mathematically-modeled representations of complex network infrastructures. Their flagship product, Forward Enterprise, enhances network reliability, security, and management by enabling end-to-end visibility and service assurance across cloud and on-premise environments. Noted for its network vulnerability and attack surface management capabilities, it aids in proactive network security and operations. Forward Networks' innovative solutions are recognized by industry analysts such as Gartner, making them a preferred choice for Fortune 50 companies and federal agencies in streamlining network operations and improving security postures.
Senior Customer Care Engineer – Federal TS SCI, FSP
🕒 March 10
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Forward Networks, Inc.
51 - 200 employees
Founded 2013
☁️ SaaS
🏢 Enterprise
🔒 Cybersecurity
SaaS • Enterprise • Cybersecurity
Forward Networks, Inc. is a leading provider of network modeling software, offering vendor-agnostic "digital twin" technology to create accurate, mathematically-modeled representations of complex network infrastructures. Their flagship product, Forward Enterprise, enhances network reliability, security, and management by enabling end-to-end visibility and service assurance across cloud and on-premise environments. Noted for its network vulnerability and attack surface management capabilities, it aids in proactive network security and operations. Forward Networks' innovative solutions are recognized by industry analysts such as Gartner, making them a preferred choice for Fortune 50 companies and federal agencies in streamlining network operations and improving security postures.
📋 Description
• Providing triage, prioritizing, and resolving technical issues for our top customers. • Identifying s/w bugs, recreate customer issues, and test/verify versions with s/w fix. • Working with Forward Engineering teams to resolve customer issues. • Escalating unresolved issues in a timely manner and maintaining direct communications with all stakeholders. • On-site live troubleshooting in Federal customer locations.
🎯 Requirements
• 7+ years of technical customer support experience. • Experience working in technical support assisting a variety of networking and system issues. • TS SCI clearance w/FSP poly
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