Implementation Manager

🕒 May 2

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Foundation Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

☁️ SaaS

🔌 API

💊 Pharmaceuticals

🔥 Funding within the last year

💰 $20M Series A - Foundation Health on 2025-10

SaaS • API • Pharmaceuticals

Foundation Health is an AI-powered healthcare infrastructure company that provides white-labeled digital pharmacy, telehealth, and diagnostics solutions. The platform offers pharmacy-as-a-service and direct-to-patient capabilities, automates prior authorizations, patient outreach, medication adherence, and other workflows using AI, and exposes developer-first APIs so partners can integrate telehealth, pharmacy, and lab services into their ecosystems. Foundation Health serves health systems, payers, pharma manufacturers, consumer health businesses, and developers with SaaS-style, compliant, enterprise-grade healthcare technology.

📋 Description

• Drive the end-to-end delivery of customer implementations of our AI-powered digital pharmacy platform • Work cross-functionally with Sales, Engineering, Product, and Business Operations to deliver solutions on time, on scope, and genuinely impactful for health system customers • Lead customer implementations from kickoff through go-live, owning the plan, the timeline, and the outcome • Execute against established implementation methodology and playbooks, contributing improvements as you learn what works • Create and manage project plans, status reports, risk/issue logs, and other implementation collateral with precision and follow-through • Coordinate internal resources and external partners to ensure smooth, on-time delivery • Proactively surface risks, issues, and dependencies - escalate when needed, and own the resolution • Serve as the primary point of contact for customers throughout the implementation lifecycle • Build strong, trust-based relationships with clinical, operational, and IT stakeholders at health system customers • Deliver clear, consistent implementation updates to internal and external stakeholders on a regular cadence • Help maximize NPS, customer satisfaction, and revenue recognition through best-in-class delivery • Partner with Sales on scoping, deal transitions, and setting accurate customer expectations pre-implementation • Collaborate with Product and Engineering to surface customer feedback, flag integration challenges, and inform the roadmap • Contribute to the development of implementation playbooks, templates, and best practices that improve repeatability across the team

🎯 Requirements

• 3+ years of customer-facing project or program management experience in enterprise healthcare SaaS or health technology • Experience at an early-stage, venture-backed healthcare technology company (Seed through Series B) - you know what it means to thrive in a startup environment • Proven success managing end-to-end implementations of enterprise healthcare software, SaaS, or AI solutions at U.S. health systems • Experience launching new enterprise healthcare technology products and building the delivery infrastructure around them • Strong health system domain expertise • Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7) • Highly organized with strong attention to detail, follow-through, and a bias for clarity and execution • Strong communicator - able to lead meetings, align cross-functional teams, and manage stakeholders independently • Comfortable operating in ambiguity with a proactive, ownership-oriented mindset • Proven track record managing multiple concurrent implementations against tight deadlines

🏖️ Benefits

• Health insurance • Professional development opportunities