Support Team Manager

Job not on LinkedIn

🔥 2 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Founders Founders

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2016

🤝 B2B

☁️ SaaS

B2B • SaaS

Founders Founders is a Porto-based community and coworking hub focused on helping startups scale. It runs scale-up programs, peer-to-peer mentorship, hands-on training, curated networking events, and offers a 4,000 m² coworking space with private offices and event spaces. The community positions itself as an invite-only F2 Club of founders and supports startups with mentoring, fundraising connections, and expansion support, highlighting success stories of member startups that raised significant funding and expanded internationally.

📋 Description

• Lead, mentor, and develop a team of HR support professionals to achieve team and departmental objectives. • Oversee daily operations of the support team, ensuring timely and accurate delivery of HR services. • Collaborate with HR leadership to implement policies, processes, and initiatives aligned with organizational goals. • Ensure compliance with company policies, employment laws, and industry standards in all support activities. • Monitor team performance, provide regular feedback, and identify opportunities for professional growth. • Manage escalated issues and serve as a point of contact to resolve complex employee inquiries or concerns. • Utilize data-driven insights to improve workflows, enhance employee satisfaction, and streamline support services. • Work closely with cross-functional teams to drive continuous improvement across HR processes.

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field. • Proven experience managing or supervising a support team, preferably within HR or a related industry. • Strong leadership and interpersonal skills with the ability to build trust and maintain positive team dynamics. • Excellent written and verbal communication skills in English. • Proficiency in HR systems, tools, and software with a focus on operational efficiency. • Demonstrated ability to prioritize tasks, handle multiple projects, and meet deadlines in a fast-paced environment. • Commitment to upholding confidentiality and ethical standards in handling sensitive HR data. • Ability to analyze data and produce actionable insights to improve team performance and operations.