Delivery Lead

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🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 15%

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Fourier Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 $8.4M Seed Round on 2025-10

Healthcare • Artificial Intelligence • SaaS

Fourier Health is an AI-driven healthcare platform that automates medical record intake and turns unstructured inbound records (faxes, PDFs, scans, HL7, voicemail, etc. ) into structured, clinician-verified clinical intelligence delivered directly into EHRs and via APIs. Its product suite—Fourier Intake, Fourier Insights, and Fourier Infrastructure—parses, classifies, extracts, validates, and cites clinical data, produces specialty-specific EHR-native summaries and decision-support deliverables, and supplies auditable, schema-aligned data feeds (FHIR/REST/CSV/S3). Fourier serves health systems, academic medical centers, specialty networks/MSOs, and AI/research partners, emphasizing clinician-in-the-loop verification, EHR embedding (Epic, Cerner, Athena), and model-agnostic compatibility.

📋 Description

• Serve as primary relationship holder and trusted advisor for a portfolio of enterprise accounts, from kickoff through renewal and expansion. • Own account health and success metrics, and partner with Sales on renewals, expansion, and late-stage scoping. • Manage scope, timeline, risk, and go-live readiness across several concurrent implementations. • Run discovery with clinical, operational, and IT stakeholders and turn it into an implementation plan. • Lead the technical project plan across integration, data, configuration, validation, and training, including security reviews, UAT, and defect tracking. • Lead go-live and hypercare, train users and administrators, and ensure system adoption. • Lead executive business reviews and governance meetings tying platform performance to client goals. • Partner with Analytics to track adoption and outcomes and deliver ROI reporting. • Find opportunities to deepen adoption and clinician engagement. • Execute Clinical Solutions' workflow designs in each client's environment and flag real-world constraints. • Serve as the escalation point for accounts and turn recurring issues into permanent fixes. • Translate client needs and patterns into evidence-based input for Product, Engineering, and Leadership. • Design and improve playbooks, templates, reporting frameworks, and tooling to make launches faster.

🎯 Requirements

• 6+ years in customer-facing roles — customer success, account management, implementation, delivery, technical program management, professional services, or consulting — supporting enterprise or B2B clients, preferably in healthtech, SaaS, or AI-native software. • Proven success independently owning large, complex accounts and enterprise implementations end to end, navigating multi-stakeholder environments and long security and IT review cycles, and managing executive relationships within complex organizations (health systems a strong plus). • Strong project and program management skills, with a track record of running a plan across engineering, clinical, and client-side teams, managing multiple concurrent priorities, and consistently meeting deadlines in a fast-moving environment. • Enough fluency with healthcare data and integrations — HL7v2, FHIR, CCDA, file- and API-based feeds, document and fax ingestion — to scope the work, ask the right questions, and stay credible with technical teams on both sides, including API-based delivery to technology and data partners. You don't need to build it yourself. • A builder's mindset — you've created new systems, processes, playbooks, runbooks, or customer programs from scratch, not just operated inside existing ones. • Exceptional communication skills and executive presence — you earn the trust of senior stakeholders quickly and communicate with clarity, concision, and empathy across clinical, technical, and executive audiences. • A strong analytical mindset — comfortable using data to diagnose account health, surface risk and opportunity, and translate insight into action. • Comfort with ambiguity and a bias for action — you bring structure to chaos, wear many hats (including a share of client support), and thrive in an early-stage, high-growth environment. • Understanding of (or genuine curiosity about) healthcare operations, clinical workflows, and how AI-native tools drive adoption in complex organizations. • Clinical background (RN, MD, PA, PharmD, or similar) or deep familiarity with hospital and clinical workflows. • Experience with enterprise EHRs (Epic, Cerner, Athena, eClinicalWorks, OncoEMR), interface engines, or complex healthcare integrations. • Experience delivering partner, channel, or API-based integrations, or working on a developer-facing data product. • Knowledge of value-based care, revenue cycle, healthcare quality, or clinical documentation. • Experience at an early-stage or high-growth startup, especially helping build or scale a customer success, delivery, or implementation function.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation, Sick & Public Holidays) • Work From Home • Stock Option Plan

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