Senior Manager, Customer Success

🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $145k - $175k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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FourKites, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

📦 Logistics

🍽️ Food & Beverage

🏭 Manufacturing

Logistics • Food & Beverage • Manufacturing

FourKites, Inc. is a leading global supply chain visibility platform, leveraging real-time data and advanced artificial intelligence to revolutionize how organizations manage their supply chains. With a powerful suite of applications providing insights on transportation, inventory, yard management, and more, FourKites offers comprehensive solutions to optimize efficiency, reduce costs, and improve customer service for over 1,500 major brands. Trusted by Fortune 500 companies, FourKites integrates seamlessly with enterprise systems, delivering unparalleled visibility across all modes of transport and industries such as food & beverage, pharmaceuticals, and manufacturing.

📋 Description

• Develop and manage a team of Customer Success Managers • Build and cultivate relationships with customer executives and champions of strategic accounts • Serve as an escalation point for client conflict resolution • Partner with Customer Enablement to advance CS Playbooks • Provide direction, coaching and feedback to CSMs on day-to-day CS Playbook execution • Manage account planning, business objectives, risk mitigation, and customer expansion • Understand and mitigate account risk and escalate to dependent functions • Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities • Hire, onboard, and develop team members • Contribute to and lead a culture of customer success • Collaborate with FourKites leaders to meet and exceed customer expectations • Travel approximately 25% for client site visits • Lead a team responsible for customer experience, visibility journeys, customer relationships, and account growth

🎯 Requirements

• Experience in a Supply Chain industry or related SaaS company highly preferred; Tech startup experience advantageous • Bachelor's degree or equivalent experience, MBA a plus • 7+ years’ experience in an account management, consulting or customer success • 3+ years of directly managing customer-facing teams • Experience directly or indirectly working with freight management and supply chain • Experience working with complex software • Ability to manage and influence behavior through persuasion, negotiation, and consensus building • Understanding of value drivers in recurring revenue business models • Analytical and process-oriented mindset • Enthusiastic and creative leadership ability • Demonstrated desire for continuous learning and improvement • Excellent communication and presentation skills

🏖️ Benefits

• Competitive compensation with stock options • 5 global recharge days • Generous PTO and standard holidays • Paid parental leave for all parents • Annual wellness stipend • Volunteer days • Medical, Dental & Vision benefits starting on first day of employment • 401k Retirement savings with employer match • Bonus and incentive compensation • Employee stock option program • Employer paid life insurance and short term disability insurance • Family planning and inclusive wellbeing resources • Technology reimbursement • Commuter benefits for in-office employees (Chicago) • Ongoing learning & development opportunities • Collaborative culture • Time during the workday to learn and celebrate diversity