QuickBooks Support Specialist

🔥 13 hours ago

🏈 Alabama, Arizona, +14 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

💵 $45k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Fourlane

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

💼 Consulting

💸 Finance

B2B • Consulting • Finance

Fourlane is a QuickBooks and ERP consulting firm that helps small and midmarket businesses implement, optimize, migrate, and support accounting and ERP systems. Fourlane is an Intuit QuickBooks Solution Provider and offers services around QuickBooks (Online, Desktop, Enterprise), Intuit Enterprise Suite, NetSuite, and Acumatica. Their services include consulting, data migration, implementation, support plans, bookkeeping, fractional CFO services, payroll and POS integrations, custom programming and integrations, training, and hosting—focused on helping businesses scale financial systems and resolve accounting system challenges.

📋 Description

• Provide technical and functional support for QuickBooks Online, QuickBooks Desktop, QuickBooks Enterprise, Intuit Enterprise Suite (IES), Intuit Payments, and Payroll • Triage, diagnose, troubleshoot, and resolve customer issues involving software errors, company files, performance, and product functionality • Assist customers with software setup, configuration, updates, upgrades, and product navigation • Research complex technical issues and coordinate escalations with Intuit, third-party providers, or internal specialists • Provide customer training and guidance on QuickBooks functionality and best practices • Assist with software conversions and migrations involving QuickBooks, IES, and accounting systems such as Sage 50 • Support conversion testing, troubleshooting, validation, and post-conversion assistance • Troubleshoot third-party application integrations, connectivity, and synchronization issues • Manage customer support cases from initial contact through resolution • Maintain accurate customer records, case notes, time entries, and documentation • Manage customer appointments, support commitments, and competing priorities • Collaborate with Sales, Services, consulting, and implementation teams • Support customer onboarding, implementation, ongoing support, and internal handoffs • Identify opportunities for additional products, training, or consulting services

🎯 Requirements

• Minimum of 2 years of relevant experience in QuickBooks, accounting software support, technical customer support, or a related role • Hands-on experience using or supporting QuickBooks Online and/or QuickBooks Desktop • Strong technical troubleshooting, analytical thinking, and problem-solving skills • Experience diagnosing and resolving customer-facing software issues • Excellent written and verbal communication skills • Strong organizational skills, time management, and follow-through • Ability to work independently in a remote environment while collaborating effectively with a team • Willingness to learn new software products, technologies, and internal processes • Must reside in Austin, TX or Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, North Carolina, Nevada, Ohio, Oregon, South Carolina, Tennessee, Texas, Virginia, or Wisconsin • Preferred: Experience supporting QuickBooks Desktop, QuickBooks Enterprise, or Intuit Enterprise Suite (IES) • Preferred: Experience with accounting software conversions or migrations, including QuickBooks or Sage 50 • Preferred: Experience troubleshooting third-party integrations, connectivity issues, or data synchronization errors • Preferred: Familiarity with accounting fundamentals, including accounts payable, accounts receivable, reconciliations, and financial reporting • Preferred: Experience supporting multiple businesses or QuickBooks company files • Preferred: Experience with Salesforce or other CRM and case management systems • Preferred: Experience collaborating with Sales, Consulting, Implementation, or other customer-facing teams

🏖️ Benefits

• Quarterly bonus opportunities • Fully remote work • Collaboration with a diverse team of experts • Growth and professional development opportunities • Meaningful project work • Career path development • Flexible remote environment

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