Director of Enterprise Implementation

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Fourth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

👥 HR Tech

🤝 B2B

💰 Series unknown on 2015-07

SaaS • HR Tech • B2B

Fourth is a global software-as-a-service (SaaS) company providing end-to-end restaurant and hospitality management solutions. Its product suite includes workforce management with predictive scheduling and labor optimization, demand forecasting, inventory and recipe management, procurement, HR, benefits and payroll, and real-time data & insights. With around 25 years of experience, multiple global offices, and hundreds of employees, Fourth focuses on helping hospitality operators reduce costs, improve compliance, and make data-driven decisions.

📋 Description

• Lead, hire, develop, and retain the enterprise implementation delivery team. • Set clear expectations, establish accountability, and drive results. • Own delivery and revenue realization of all U.S. enterprise implementations. • Identify and mitigate risks, manage escalations, and resolve customer issues. • Ensure SOWs are achievable from a delivery perspective. • Manage scope, change orders, and execution against contracts. • Establish implementation standards, processes, and playbooks. • Identify improvement opportunities and drive continuous adoption. • Forecast and manage team capacity and resource allocation across the enterprise portfolio. • Identify opportunities to streamline implementations through tools, automation, and process improvements. • Own evaluation, adoption, and scaling of solutions that reduce manual work and accelerate delivery. • Partner with Product, Engineering, Sales, and Customer Success to surface implementation gaps, inform product roadmap, and align on enterprise strategy. • Establish reporting and metrics for project health, team performance, and operational efficiency.

🎯 Requirements

• 8+ years in implementation leadership, program management, or operations roles in enterprise SaaS or adjacent industries • Proven track record managing and scaling teams of 5+ people, including direct hiring and development • Experience delivering large scale customer implementations in complex, high stakes environments • Strong technical background in integrations, data architecture, and system dependencies • Background in hospitality, retail, payroll, POS, or adjacent industries strongly preferred • Experience managing contracts, SOWs, and scope in professional services or customer delivery contexts • Experience leading process improvement and establishing scalable delivery frameworks • Comfort with data analysis and translating metrics into business decisions • Experience partnering with Product and Engineering teams to inform roadmap.

🏖️ Benefits

• Unlimited PTO! • Medical, Dental, Vision Insurance! • 401k Match! • Parental Leave • Laptop and equipment.