Customer Support Representative
Job not on LinkedIn
đź•’ March 31
🗽 New York – Remote
đź’µ $45k - $69k / year
⏰ Full Time
🟡 Mid-level
đźź Senior
đź’ť Customer Support
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đź“‹ Description
• Help members troubleshoot issues they encounter while using the Live platform and provide actionable tips to resolve the problem • Represent the client in IDI & Focus Group Waiting rooms & proactively confirm member qualification and device functionality prior to interviews • Follow communication and security procedures, guidelines, and policies including all known PI procedures • Moderate incoming Qualitative Research Responses based on Commercial team requests and general platform quality support needs
🎯 Requirements
• Previous customer service experience • Strong verbal and written communication skills • Experience multi-tasking in a fast-paced and changing environment • Proactive, organized, and detail oriented • Self-starting professional with a positive attitude • Empathetic communicator with a customer-focused mindset • Problem-solving and logical thinking skills • Ability to work in a team environment and work a flexible or weekend schedule to meet our business needs • Computer-literate and proficient in Microsoft Excel / Google Drive • Previous Salesforce and or Zendesk experience is a plus, but not required
🏖️ Benefits
• We have generous health dental and vision benefits • 401K plan vests immediately • A friendly, fun, and collaborative work environment that allows for frequent exposure to executives • The opportunity to make an immediate impact as a part of a fast-growing company
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