Analyst, Research Business Consultant II

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Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏠 Real Estate

👥 B2C

🔥 Funding within the last year

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Real Estate • B2C

Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.

📋 Description

• Review credit reporting exception reports from internal sources or credit agencies • Document research and findings and implement account- or process-level corrections • Provide internal quality control for the Correspondence & Research department • Recommend additional controls based on observed deficiencies • Coordinate updates to processes, procedures, and job aids • Research account exceptions identified through quality-control reviews, examinations, and audits • Provide documentation to refute observations or identify root causes and corrective actions • Review selected account populations for adherence to established standards and timeframes • Facilitate departmental regression testing for scheduled system enhancements • Assist with acquisitions and sales activities as directed • Implement changes to Fiserv scripts to improve the end-user experience • Accumulate, categorize, and track customer service issues • Identify root causes and corrective actions at account and process levels • Maintain regular and punctual attendance • Perform other related duties as assigned

🎯 Requirements

• Bachelor's degree (B.A.) from a four-year college or university; or three to four years of related experience and/or training; or equivalent combination of education and experience • Minimum 3 years of mortgage servicing experience • Proficiency in Microsoft Office • Excellent written and verbal communication skills • Good organizational and follow-up skills • Self-motivated • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals • Ability to write routine reports and correspondence • Ability to speak effectively before customer or employee groups • Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume • Ability to apply basic algebra and geometry concepts • Ability to apply common-sense understanding to written, oral, or diagrammed instructions • Ability to resolve problems involving several concrete variables in standardized situations • Ability to assess and diffuse problem situations and influence others to reach consensus • Tact and diplomacy in handling difficult customer relationships • Ability to explore alternatives and creative solutions to customer needs • Ability to sit frequently and talk or hear • Ability to occasionally stand, walk, use hands, reach with hands and arms, and lift or move up to 25 pounds

🏖️ Benefits

• Reasonable accommodations for individuals with disabilities • Equal employment opportunity protections • Typical interior office work environment with moderate noise level