Freedom Mortgage
5001 - 10000 employees
Founded 1990
💸 Finance
🏠 Real Estate
👥 B2C
🔥 Funding within the last year
💰 $500M Debt Financing - Freedom Mortgage on 2025-08
Finance • Real Estate • B2C
Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.
Customer Resolution Supervisor
🕒 July 23
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Freedom Mortgage
5001 - 10000 employees
Founded 1990
💸 Finance
🏠 Real Estate
👥 B2C
🔥 Funding within the last year
💰 $500M Debt Financing - Freedom Mortgage on 2025-08
Finance • Real Estate • B2C
Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.
📋 Description
• Manage high-risk loans and complex customer issues • Address customer disputes & concerns promptly • Conduct in-depth root cause analyses on high-risk cases • Collaborate across departments to resolve customer issues • Provide empathy and understanding to customers • Ensure regulatory requirements are met during customer interactions • Build customer relationships through effective communication and resolution of complaints
🎯 Requirements
• High School Degree and Five (5) years of experience or equivalent combination of education and experience • Bachelor’s Degree from a Four (4) year College or University or equivalent combination of education and experience and Five (5) to Eight (8) years of experience preferred • Strong problem-solving and critical thinking skills • Experience in handling complex customer issues • Excellent communication & negotiation skills • Proficiency with software applications and databases with a strong knowledge in Microsoft Excel • Ability to work under pressure on tight deadlines and work independently, including working well with others through positive teamwork or collaboration.
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Flexible work hours
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