Mortgage Advisor

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Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏠 Real Estate

👥 B2C

🔥 Funding within the last year

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Real Estate • B2C

Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.

📋 Description

• Provide accurate information to customers about mortgage loans by retrieving loan information from various systems • Explain potential solutions, loan options, regulatory requirements, and product terms to customers • Respond promptly and accurately to mortgage-loan questions through written, verbal, inbound, and outbound communications • Maintain confidentiality of customers' nonpublic personal information • Deliver professional, compassionate, high-quality customer service and resolve issues efficiently • Review applicant information to assess likely qualification for loan programs • Help customers select appropriate loan programs and take initial loan applications • Explain risks, benefits, terms, and required documentation and disclosures for available loan products • Use company training materials, reference tools, and resources to provide current loan-program and policy information • Escalate matters according to company policy • Oversee the loan process from origination to close while maintaining communication with customers and business partners • Complete assigned Mortgage Advisor training activities • Meet sales KPIs for productivity and quality assurance • Maintain regular and punctual attendance and adhere to shift requirements • Perform other related duties as assigned

🎯 Requirements

• High School Diploma/GED required • Some College/Associates Degree or equivalent from a two-year College or Technical School preferred • Previous mortgage or customer service experience preferred, but not required • 1–2 years of prior work experience preferred • Must obtain and/or maintain or renew NMLS licensure • Must successfully pass the SAFE Mortgage Licensing Examination once hired • Ability to pass a background check in accordance with SAFE licensing requirements • Developing knowledge of the mortgage industry, products, lending practices, and regulatory guidelines • Strong negotiation and time management skills • Excellent verbal and written communication skills • Outstanding customer service skills • Proven track record of exceptional performance • Computer proficiency • Must understand and adhere to applicable federal and state laws and regulations • Must maintain regular and punctual attendance and adhere to shift requirements • Must comply with company policies and procedures

🏖️ Benefits

• Remote work arrangement • Training activities and training materials • Reasonable accommodations for individuals with disabilities • Equal employment opportunity protections