Servicing Supervisor

🕒 June 30

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Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏠 Real Estate

👥 B2C

🔥 Funding within the last year

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Real Estate • B2C

Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.

📋 Description

• Responsible for oversight and compliance of the Single Point of Contact team in the Loss Mitigation group. • Demonstrate a professional level of competency in all states of loss mitigation and the foreclosure process and requirements. • Manage a team of 10-12 SPOC Specialists • Hold daily team huddles to review changes, answer questions and provide updates. • Conduct regular 1:1s with phone agents to discuss employee scorecard trending, areas of opportunity. • Ensure agents are meeting expectations on calls, to address gaps in performance immediately.

🎯 Requirements

• Bachelors Degree (B.A.) from a four-year College or University; • One to two years related experience and/or training; • In-depth knowledge of Fair Debt Collection Practices Act (FDCPA) • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

🏖️ Benefits

• Must be able to work until 8pm EST • Must be able to work one Saturday a month. • “Comp” day will be provided in the week they are in Saturday rotation. • Must be familiar and compliant with CFPB requirements.