BDC Representative

🔥 1 hour ago

🐻 Alaska, California, +4 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🌺 Hawaii – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Freedom Motors USA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

🚘 Automotive

🏭 Manufacturing

👥 B2C

Automotive • Manufacturing • B2C

Freedom Motors USA is a retail vehicle manufacturer and dealer specializing in rear-entry wheelchair-accessible SUVs and vans. Founded in 1987 and based in Battle Creek, MI, the company designs and builds its own ramps and accessibility technology in the USA, emphasizing hydraulic moving parts, super-wide 48" ramps, and construction methods that preserve OEM structural integrity and safety. Freedom Motors serves both retail customers (individuals and families) and commercial/NEMT operators, offering vehicle conversions, accessible SUVs and vans (including hybrid options), service support with an “open-sourced” repair approach, and financing options.

📋 Description

• Respond to inbound sales inquiries via phone, email, text messaging, and live chat with speed, professionalism, and empathy • Make 65–80 outbound calls per day and send 100+ emails daily in a fast-paced Business Development Center environment to generate leads and uncover sales opportunities • Provide a VIP-level customer experience by building trust, creating excitement, and selling the Freedom Motors experience while professionally overcoming objections • Confidently follow scripts, communication processes, and lead-handling procedures while maintaining a natural and engaging conversation style • Create and maintain long-lasting connections with guests through consistent, meaningful follow-up • Assess customer needs, budgets, and timelines to ensure they are matched with the right mobility solution • Maintain accurate records of all customer interactions and sales activity using CRM systems, text messaging platforms, and chat applications • Partner closely with our Mobility Consultants to provide a seamless transition from "just looking" to "driveway delivery" • Consistently meet or exceed daily, weekly, and monthly metric goals to help more people get back on the road

🎯 Requirements

• Previous automotive BDC experience is required • Must be available to work Eastern or Pacific Standard Time business hours (9:00 AM – 6:00 PM), including rotating weekends with every other weekend off • Must have a quiet, professional home office environment with reliable high-speed internet • Exceptional verbal and written communication skills with the ability to build rapport quickly and professionally • Ability to confidently overcome objections, sell the appointment and experience, and guide customers toward scheduling demonstrations • Results-driven mindset with the initiative to manage time effectively in a fast-paced environment • Strong computer skills and the ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously • A professional, resilient, and positive attitude is a must

🏖️ Benefits

• Guaranteed $25/hour training pay during the first 90 days • Compensation transitions to hourly base pay plus performance-based incentives tied to qualified leads and sales production • Strong earning potential for high-performing team members